Technical support Manager

A subsidiary of Al Ahly Capital Al Ahly Momkn is a fastevolving Fintech company committed to promoting secure convenient & seamless payment solutions and financial services for business owners service providers and consumers across Egypt.

At Al Ahly Momkn we foster a culture of innovation collaboration and personal growth.

We believe in empowering our employees to unleash their full potential and make a real impact in their roles. As part of our team youll have the opportunity to work on exciting projects learn from industry experts and be part of a supportive and inclusive community.

• Manage first line support application support & technical configuration teams.
  
• Define Measure and Meet Key Operational Metrics.
  
• Establish strategic direction for the responsible functions by anticipating changes required for the future.
  
• Partner with and Influence Stakeholders to Promote Simplification Standardization and Innovation.
  
• Maintain the applications availability on 99.5% in addition to enhance the different services success ratio.
  
• Maintain Logs Documentation and Reports of Activities.
  
• Develop the needed operational processes to enhance the business environment across the organization.
  
• Provide the needed technical as well as management mentoring coaching and support for the Technical support teams members.
  
• Communicate internally with Technical Development Business Development PMO sales marketing HR and finance departments heads to clarify and finally to approve the ongoing projects or incidents solutions and way forwards.
  
• Communicate externally with epayments providers as well as subaggregators during incidents to speed up corrective solutions and service recovery.
  
• Ensure to meet internal and external SLA during incidents as well as services configurations delivery.
  
• Ensure to automate all operational activities.
  
• Accept challenging projects and situations also seek to directly and indirectly influence senior management with innovative approaches.
  
• Act quickly and decisively in any Application related crises or timesensitive situations.
  
• Perform feasibility studies for different upgrade projects conversions and improvements from operational perspectives.
  

Requirements

• BSc in computer science or a relevant field.
  
• 10 years of experience 2 years of experience in a similar role.
  
• Strong Knowledge in DBMS SQL PL/SQL APIs calls (Json XML).
  
• Fair Knowledge in Java .Net programing languages.
  
• Strong Knowledge in Shell and Perl scripts.
  
• Strong Knowledge in system administration Linux & Windows servers.
  
• Excellent troubleshooting skills.
  
• Organized & highly focused attention to Details.
  
• Excellent analytical skills (listening questioning challenging etc.).
  
• Strong management skills.
  
• Strong result oriented and customer focused mentality.
  
• Excellent communication skills.
  
  

Benefits

• Embark on an exciting journey with the Fintech Experts.
  
• Join a workplace that actively encourages and supports all talents.
  
• A support system where you have a safe place to voice your opinion share feedback and be your true authentic self.
  
• Join us in our mission to accelerate financial inclusion and make financial freedom accessible to all