Technical Support
Technical Support
Posted on :
19-01-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2499987
Key Responsibilities:
- Provide timely and effective technical support to customers via various channels (email chat and phone).
- Troubleshoot and resolve softwarerelated issues offering clear and concise solutions.
- Collaborate with the development team to escalate and prioritize critical issues.
- Document customer interactions issues and resolutions for future reference.
- Contribute to knowledge base articles and FAQs to empower users and reduce support queries.
Qualifications:
- Experience in a technical support role preferably within the SaaS industry.
- Strong understanding of SaaS products and cloudbased solutions.
- Excellent problemsolving and communication skills.
- Familiarity with CRM tools and ticketing systems.
- Customercentric mindset with a passion for delivering topnotch support.
Employment Type
Full Time
Key Skills
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