Technical Support Ag....
Technical Support Agent
Posted on :
10-03-2024
Employer Active
2 Vacancies
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Job Description
Req ID : 934458
Job Description
Responsibilities
- Assist clients through company help desk software, such as Zendesk in addition to other remote access desktop programs
- Talk to staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
- Support the roll-out of new applications
- Respond within agreed time limits to call-outs
- Work continuously on a task until completion (or referral to third parties, if appropriate)
- Prioritize and manage many open cases at one time
Job Requirements
Qualifications
- A bachelor's degree in computer science or related technology field is preferred
- Basic understanding of SQL
- Prior experience in tech support, desktop support, or a similar role
Soft Skills
- Good work ethics
- Good English language
- Good customer handling skills
- Strong problem solving
- Strong analytical skills
- Team player with excellent team spirit
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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