Technical Operations Manager

Job Description

• Develop and implement technical operation strategy
• Develop and build monitoring solutions and KPIs for company different solutions.
• Operate and Build multiple high-performance, stable, scalable systems.
• Drive best practices and set standards for technical operation teams and platforms.
• Influence technical operation team’s strategy and contribute significantly to team planning.
• Judge and make trade-offs between immediate and long-term business needs.
• Develop and implement health and safety policies to ensure a risk-free and safe work condition.
• Collaborate with different partners to make other team members more productive
• Share knowledge and experience with the technical operation team and other parties.
• Help to tie-break key technical decisions.
• Conduct risk assessments to analyze risks and operational hazards
• Oversee the hiring, training, and monitoring of technical operations staff
• Ensure technical solutions and equipment are operational and efficient.
• Organize training programs to educate technical operations personnel on standard operating procedures
• Build and maintain good working relationships with clients in order to maximize patronage
• Oversee the implementation of HR policies and procedures when performing job duties
• Produce periodic reports to update company management on the progress of operations
• Mentor and motivate a technical team to put in their best effort to improve their level of performance.
• Ensure compliance with all company policies and procedures when performing job duties
• Conduct annual staff appraisals and assessments to determine staff training needs
• Liaise with other departmental heads to plan and implement action plans for improved technical operations
• Maintain up-to-date knowledge of technical processes, functions, and requirements.

Job Requirements

• Has direct experience in telecom or IT systems and preferred knowledge in the E-payment industry.
• At least 7 years in technical operations management.
• Has desire and commitment to work in a fast-paced environment.
• Bachelor's degree in computer science, engineering, or equivalent
• ITIL certificate is preferred
• Network and Systems management is preferred.