Technical Account Manager - Cyber Security

The Technical Account Manager will play a critical role in driving technical success and building trusted customer relationships with our Fortune 500, Global 2000, and MSSP customers in the cybersecurity domain. We are seeking an experienced individual who is a cybersecurity domain expert with a passion for technology, collaboration, and delivering customer solutions.

The ideal candidate will be a proactive problem-solver who takes ownership of technical aspects of the solution deployed, driving adoption, and removing technical blockers while managing customer expectations. They will be expected to possess a deep understanding of cybersecurity threats and be able to provide expert guidance on how our deep learning malware prevention solution can address these threats.

In addition to being a technical expert, the TAM will have exceptional communication, presentation, and listening skills, a strong work ethic, and the ability to multitask in a high-pressure environment. They will represent customer technical requirements internally within our organization, providing technical insights to guide product development and ensure mutually beneficial outcomes for our customers and partners.

This is an exciting opportunity for a cybersecurity domain expert to work with cutting-edge technology and help our customers protect themselves against the ever-evolving cybersecurity threat landscape. If you are a technical leader with a passion for cybersecurity and a track record of delivering customer success, we encourage you to apply for this role.

Watch Deep Instinct CEO, Lane Bess on Mad Money talk about Deep Instinct s prevention capabilities:

This is an incredible opportunity to get in early at a Pre-IPO Cyber Security company that is on a mission to disrupt the cyber security market.

What You ll Do:

Customer Engagement

• Act as a Cybersecurity Subject Matter Expert; directing and consulting with our customers on the ever-changing security landscape
• Build strong and trusted technical relationships with assigned customers alongside the Deep Instinct Account teams and Customer Success Managers
• Develop a clear and concise understanding of the customer's needs, strategies, operational maturity and technical goals as well as those of the industry in which they function.
• Work directly with the customer technical SMEs and executives to implement, expand, and teach best practices for implementation and configuration of deployed solutions to ensure value is being achieved
• Participate in or deliver Quarterly Business Reviews and present the threat report and technical trend analysis as the technical owner
• Act as a Deep Instinct Subject Matter Expert; liaising with our customers on the ever-changing security landscape and providing insights into new functionality and features being delivered and drive upgrade preparations
• Undertake Proactive reviews, health checks, trend analysis and Knowledge transfer to ensure the customer is achieving maximum value from the solution
• Defuse and manage concerns and escalations from customers to ensure timely and quality resolutions to their issues and concerns; assist support associates in handling escalations.
• Establish regular cadence (Weekly, Monthly, Quarterly) with each assigned client, to review ongoing engagement, deployment and adoption.
• Capture, qualify and document any feature requests communicated by Customers
• Discover use cases, uncover business need and drive increased adoption

Make a Difference

• Develop, and lead collaborative development of effective TAM Playbooks, that support effective, consistent, measurable customer engagement and outcomes
• Create proactive technical content for customer accounts
• Identify opportunities for continuous improvement
• Extensively collaborate cross-functionally with Marketing, Product and Engineering to share customer insights that inform future product developments
• Provide CX and Account teams visibility into potential opportunities and problem areas that could impact the relationship between the customer and Deep Instinct

Make it Count

• Meet or exceed goals set forth for customer retention, NPS (satisfaction), and Dollar Based Net Retention
• Meet pre-defined metrics around churn reduction and revenue growth through engagement and driving deep product adoption

Requirements :

Who you are:

Experience

• Knowledge of the Cybersecurity industry technology; Relevant accreditation required
• Minimum of 3+ years' experience and a proven track working with Fortune 500 customers
• Previous experience working in a TAM or technical role, ideally within the Cybersecurity domain would be desirable
• Solid understanding of enterprise IT security strategies, products, and operations
• Proven experience working and presenting to technical audiences including senior management
• Ability to demonstrate account portfolio management, ability to prioritize work and strong time management skills are required
• BA/BS degree or equivalent work experience
• Previous experience working in a Client or Customer Success role within the Cybersecurity domain

Knowledge

• Working knowledge of the fundamentals of at least one non-Windows platform (Linux and/or macOS)
• Ability to functionally troubleshoot MacOS and Linux would be optimal.
• Experience with endpoint security implementation and augmentation.
• Experience with Docker and Docker orchestration technologies
• Working knowledge of the fundamentals of one or more brands of virtualization technology such as VMware, Citrix, Docker, et al.
• Familiarity with implementing and using Software as a Service ("SaaS") solutions.
• Must be fluent in written and verbal English; additional language knowledge is not required but it is helpful.
• Excellent technical troubleshooting skills
• Proven ability to work and solve problems independently while presenting confidence & professionalism.
• Proven ability to interpret customer requests into technical feature requests.
• Understanding of business process and workflow.
• Eagerly proactive acts independently and responsibly and anticipates future events.
• Service oriented provides courteous and professional service through attentiveness and empathy.
• Effective and direct written and verbal communication.
• Knowledge of malware analysis (not mandatory, but would be great to have)

General Attributes:

• Keep up to date on emerging cybersecurity threats, industry trends, and competitive landscape to provide technical insights and recommendations
• Ability to work independently
• Self-motivated with strong team attitude.
• Strong planning, organizational, and prioritization skills.
• Process oriented.
• Strong work ethic and impeccable integrity.
• Operates with a high degree of professionalism.
• Demonstrates strong judgment and analytical skill.
• Initiative and accountability.
• Adaptable to change/flexible.
• Innovative business and technical problem solver.
• Strong presenter and communicator. Ability to deliver customized presentations and demonstrations via web conference and in-person
• Collaborate internally with Sales & broader cross functional groups to drive continuous improvement & provide a superior customer experience
• Capable of cross-selling products and services.
• Customer advocate.
• Understands and is sensitive to customer business requirements.

Travel expectations:

Up to 20% annually

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation or any other characteristic protected by federal, state or local laws.

About Deep Instinct:

Deep Instinct, is the first cyber security company to apply Deep Learning as a platform. We are the only cyber security company harnessing the the power of deep learning to prevent 99% of known and unknown attacks from malware and zero-day threats.

Deep Instinct Prevention Platform. The Deep Instinct Prevention Platform is changing the way organizations approach cybersecurity by stopping unknown threats before they can land in your environment with the highest accuracy and lowest false positive rate in the industry. For your organization this means fewer alerts to chase, true prevention of ransomware and zero-day threats, and greater assurance that the attackers will not succeed.

Deep Instinct Prevention for Applications. meets the attacker earlier to prevent threats hidden in your files known, unknown ransomware, or zero day before they land on the endpoint, server, or enter storage. File uploads through your web applications, user downloads from the internet, and third-party suppliers transferring files into your environment leave your organization blind to malicious content traversing your network.

Remote Work :

Yes

Employment Type :

Full-time