Team Leader
Posted on :
24-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2658351
- Act as level 1 escalation and engage crises management process if needed on that level
- Work with management on team training plan
- Work with management on service acceptance
- Work with management on incident auditing for team members
- Work on preparing Rosters for the team and handle changes through the month
- Ensure incidents are allocated to the most appropriate next step as part of the incident flow process and perform technical escalations in line with company procedures
- Liaise and refer issues to correct/ relevant resolution entities and other vendors as appropriate
- Build relationships with peer and management levels
- Follow up on the team KPIs, and communicate to team members ways to improve it
Employment Type
Full Time
Department / Functional Area
Key Skills
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