Team leader
Team leader
Posted on :
19-02-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
19-02-2024
Job Description
Req ID : 2564917
JOB OVERVIEW
A Business Process Outsourcing (BPO) Team Lead plays a crucial role in managing and overseeing the operations of a team involved in outsourcing business processes.
EXPERIENCE:
Previous experience in a BPO environment is typically essential. This could include experience as a team member or in a supervisory/leadership role. Minimum 1 year of experience is required as a Team Leader in Outbound Sales.
Demonstrated success in meeting or exceeding performance targets and metrics.
QUALIFICATIONS
1. Educational Background:
A bachelors degree in business management or a related field is often preferred.
2. Leadership Skills:
Strong leadership and people management skills.
Ability to motivate coach and mentor team members to achieve performance goals.
Effective communication and interpersonal skills.
3. Customer Focus:
A strong understanding of customer service principles and a commitment to delivering excellent customer experiences.
4. ProblemSolving Skills:
The ability to identify and solve problems efficiently both at the individual team member level and in terms of overall process improvement.
RESPONSIBILITIES
1. Team Management:
Supervision: Provide direct supervision and leadership to the BPO team ensuring that team members are performing their tasks efficiently and meeting performance targets.
Training and Development: Identify training needs and provide necessary training to team members. Foster an environment of continuous learning and skill development.
2. Performance Monitoring:
Metrics Tracking: Monitor key performance indicators (KPIs) and ensure that the team meets or exceeds performance targets and service level agreements (SLAs).
3. Client Interaction:
Client Relationship Management: Serve as a point of contact between the BPO team and the client addressing client concerns and ensuring client satisfaction.
Understanding Client Requirements: Understand the clients business requirements and ensure that the team delivers services in accordance with these requirements.
4. Reporting:
Generate Reports: Prepare and present regular reports on team performance trends and any other relevant metrics.
Analysis: Analyze data to identify patterns and areas for improvement.
bpo,skills,outbound training,leadership
Employment Type
Full Time
Company Industry
Key Skills
- Hyperion
- Acquisition
- Asset
- ABAP
- Basic
- Activex
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