Support Engineer US ....
Support Engineer US Shifts
Posted on :
10-04-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
10-04-2024
Job Description
Req ID : 2705429
Skills & Qualifications
Candidate must be a strong critical thinker and enjoy solving very difficult problems. Support Engineers are frequently involved with high profile issues and therefore must be able to handle both pressure and complex situations. Candidates must also have strong customer service accurate logical problem solving and communication skills and the ability to work in a team environment.
Knowledge and handsOn expertise with the following products
Microsoft Office applications & Outlook 2010/2013/2016
Microsoft Office 365 and/or Exchange onpremises servers administration (2007/2010/2013/2016)
Windows Server concepts and administration (Active Directory Group Policy Management Terminal Server Networking)
Advance knowledge of
Authentication protocols
Autodiscover
Free/busy
Calendaring
Outlook client connectivity (MAPI RPC/HTTP EWS REST)
Email hygiene i.e. Antispam Malware Phishing
Knowledge on Tools and log analysis:
MFCMAPI
Process Explorer
Process Monitor
Fiddler
Netmon Wireshark
Windows Event logs
Knowledge of Exchange Online Hybrid is an added advantage.
Knowledge of Exchange online or Exchange on Prem concepts
Basic knowledge of Microsoft Active Directory & Identity Technologies.(Good to have)
Conversationalist level of knowledge of all Microsoft products used in an enterprise environment.
Ideal candidates should be well versed in probing and isolation skills to pinpoint the cause of the problem. Strong problem solving and technical writing skills.
Ability to effectively communicate with customers and executives on technical and business issues.
Strong organization time management and negotiation skills
Networking concepts DNS protocols Devices
Up to date MCSE certification desirable.
ddns,global outlook,active directory,microsoft
Employment Type
Full Time
Company Industry
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
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