Supply Projects Planner

Reckitt is looking for an inspiring Customer Service Manager to shape the heart of our customer experience. Your role will extend beyond managing day-to-day service interactions; it involves nurturing multicultural teams to cultivate excellence in everything we do. You will be the champion of our customer-first approach, empowering your team to create meaningful connexions and ensuring every interaction is a step towards a brighter future. Enhance your leadership journey with us, where your innovative spirit and dedication to service can truly make an impact.

Your responsibilities

• Provide stellar customer service by representing and understanding the distinct needs of our customers.
• Manage team operations to ensure effective problem resolution, capacity planning, and smooth supply chain coordination.
• Work closely with cross-functional teams to maintain optimal inventory levels and on-time product delivery.
• Establish and deepen customer relationships, ensuring seamless transactions and service quality.
• Identify and action opportunities to improve business processes and customer satisfaction.
• Motivate and guide your team to optimise workflows and amplify service excellence.
  

The experience we're looking for

• Solid background in customer service with a grasp of commercial insights and technical know-how.
• Demonstrated success in collaborating for project delivery with various stakeholders.
• Proficient in identifying and meeting the unique requirements of customers.
• Experience in team leadership, with an ability to foster a strong customer-oriented culture.
• Analytical thinker with intermediate technical skills, supported by advanced data analytics knowledge.
• Supply chain, logistics, and business process improvement expertise.