Standard IT Supporter

Standard IT Supporter

We are looking for Standard IT supporter who will be delivering onsite IT support & services to all users of our client in Germany. The client s location is in Athlone Ireland

The Standard IT supporter is a team player with good communication skills and with a focus on end user experience willing to learn and share knowledge.

The support is delivered both as walkin support and onsite support upon demand and supporters work with all assigned tasks respectively. The support is highly based on collaboration and participating in coordination and standups is an obligatory part of ensuring high quality towards endusers. We work in a global environment where tickets are handling in a global setup and there is close collaboration with ServiceDesk and other onsite supportteams across the globe.

Principal Responsibilities

Perform the OnSite IT services and support (walkin and onsite support)

Support the local IT infrastructure

Collaborate and engage with different business teams on IT related matters

Provide user training and onboarding

Support meeting rooms and AV equipment

Support enduser equipment as per client s standards

Assist and collaborate in IT project implementation as assigned by Lead or IT Operations manager

Perform visits to remote/ dispatched sites when applicable

Perform troubleshooting for all Laptop related queries which may also include Microsoft product suite related queries

Browser troubleshooting

Reimaging laptops

Maintaining inventory of equipment

Recording all support incidents in ServiceNow and work towards achieving the response and resolution KPIs

Keep aging incidents under check

Provide reports of open incidents and actions being taken to resolve those incidents.

Experience / Education

Standard : Minimum a Degree in IT/Computer Science or within relevant field and minimum of 36 years of IT support related experience is required.

Fluent in oral and written English

Appropriate service management program (ITIL foundation certification preferred but not a requirement as this can be provided)

Experience with ITSM tools like ServiceNow and ticket handling

Experience with KCS is an asset

Good technical knowledge in Microsoft Window 10 0365 environment hardware; infrastructure and IOS devices

If possible experience with AV (audio/visio) equipment support (e.g. meeting rooms videoconferencing MS teams)

Experience working in an international environment is an asset

Previous experience working in a 24/7 organization & willingness to travel on regular basis

Knowledge of agile working method and maybe experience with KANBAN board metho

We Offer:

Competitive salary and performance bonuses

Opportunity for career progression

International and vibrant team environment that appreciates team work and embraces knowledge sharing

Professional onboarding and ongoing trainings

Health insurance