SRE

Requirements

Responsibilities

Engage in and improve the whole lifecycle of services from inception and design through deployment operation and refinement.
Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns
Support services before they go live through activities such as system design consulting capacity planning and launch reviews.
Maintain services once they are live by measuring and monitoring availability latency and overall system health with automated alerts.
Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity.
Practice sustainable incident response and detailed postmortems.
Take a holistic approach to problem solving by connecting the dots during a production event thru the various technology stack that makes up the platform to optimize mean time to recover
Work with a global team spread across tech hubs in multiple geographies and time zones
Share knowledge and mentor junior resources

Qualifications

BS degree in Computer Science or related technical field involving coding (e.g. physics or mathematics) or equivalent practical experience.
Experience with algorithms data structures scripting pipeline management and software design.
Systematic problemsolving approach coupled with strong communication skills and a sense of ownership and drive.
Ability to help debug optimize code and automate routine tasks.
We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed.
Experience in one or more of the following is preferred: Python Go Bash Scripting.
Interest in designing analyzing and troubleshooting largescale distributed systems.
We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development operations and product teams to prioritize needs and to build relationships is a must.
For work on our ops team engineer with experience in industry standard CI/CD tools like Git/BitBucket Jenkins and Chef. Experience designing and implementing an effective and efficient CI/CD flow that gets code from dev to prod with high quality and minimal manual effort is required.

Benefits

Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns

Support services before they go live through activities such as system design consulting capacity planning and launch reviews.

Maintain services once they are live by measuring and monitoring availability latency and overall system health.

Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity.

Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating and lead Mastercard in DevOps automation and best practices.

Practice sustainable incident response and blameless postmortems.

Take a holistic approach to problem solving by connecting the dots during a production event thru the various technology stack that makes up the platform to optimize mean time to recover

Work with a global team spread across tech hubs in multiple geographies and time zones

Share knowledge and mentor junior resources

For team members supporting the Dev Ops pipeline:

Design implement and enhance our deployment automation based on Chef. We need proven experience writing chef recipes/cookbooks as well as designing and implementing an overall Chef based release and deployment process.

Use Jenkins to orchestrate builds as well as link to Sonar Chef Maven Artifactory etc. to build out the CI/CD pipeline.

Support deployments of code into multiple lower environments. Supporting current processes needed with an emphasis on automating everything as soon as possible.

Design and implement a Git based code management strategy that will support multiple environment deployments in parallel. Experience with automation for branch management code promotions and version management is a plus.