Specialist Business Operations - United States

Provides operational support through varied informational processing activities that supports a specific business need Organizes and maintains files (hardcopy and electronic) for group supported Researches and obtains specific information requested by groupsupported Administers programs projects and processes specific to the operating unit served Serves as a liaison with others within and outside the company Prepares standard or complex documents from various source materials

Experienced & proficient professional responsible for servicing and resolving complex client queries as well as issues and guiding junior professionals Responsible for receiving and making calls and responding to internal and external customer concerns/requests Displays ability to perform independently and confidently Work is evaluated upon completion to ensure SLAs have been met Increases knowledge of company products/services to aide in customer queries Provides solutions to issues and problems responds to customer issues and uses judgment to escalate issues when necessary Able to leverage policies and procedures to service large accounts and provide excellent multilingual support to customers Assists in project management and/or guiding/training junior level staff when needed

Inclusive and collaborative atmosphere. Stimulating role that presents original challenges from day to day due to the nature of working with multiple customers and internal departments.

Review and process Purchase Orders from federal government contractors agencies resellers integrators and distributors and converting them into Client Sales Orders confirming all order details: pricing contract requirements equipment tax exemption etc. according to documented processes.

Work with Sales Representatives and buyers to correct PO quote and order discrepancies before order placement and ensure accurate order entry.

Work as part of a group to ensure that all orders meet our Service Level Agreement (all orders received by 3pm CT are worked same day).

Ensure all orders reach PP (PreProduction) status in a timely manner.

Work in a variety of tools to achieve above goals.

Computer literacy MS Office

Digital Communication email and instant messaging virtual meetings

Organization and Time Management much of our work is selfdirected

Problemsolving

Attention to Detail

Adaptability and Willingness to Learn our processes are always evolving

Proficiency in Excel

Government contracts experience

Procurement process knowledge

Technology product knowledge

Accuracy of orders entered is our most important metric

Efficiency of order placement orders placed per hour

Ensuring that orders are completed in a timely manner