Solutions Architect

This is a remote position.

About Company :

Video SDK is a fastgrowing technology company that specializes in videoconferencing integration solutions. We are committed to delivering exceptional experiences to our customers by optimizing our online presence and driving organic traffic.

Experience: 13 years

Work Mode: On Site/ Remote

We are actively seeking a highly skilled and customercentric Solution Architect to join our team at VideoSDK.live. As a Solution Architect you will play a pivotal role in leveraging the voice of the customer to impact product strategy and ensuring that our offerings meet the needs of our largest and most strategic users. You will collaborate with various teams to integrate and deliver highquality solutions while actively contributing to product and process improvements.

Roles and Responsibilities:

1. Voice of the Customer:

• Utilize firsthand customer knowledge to influence product strategy.
  

• Collaborate with team at VideoSDK to ensure offerings continue to satisfy the needs of our largest and most strategic users.
  

2. Integration and Delivery:
a) Collaborative Integration:

• Work with integration engineers to configure client workflows efficiently.
  

• Provide technical leadership to users building VideoSDK integrations ensuring highquality implementations and timely issue resolution
  

b)Technical Content Creation:

• Develop technical content including sample code and demos to guide customers in implementing specific use cases and best practices.
  
• Design Proof of Concepts (POCs) to validate product adherence to client requirements.
  

3. Solution Design and Technology Adoption:
a) Technical Proficiency:

• Master Video SDKs APIs/SDKs and optimize deployment strategies.
  

• Translate business objectives into tailored technical solutions.
  

b) Client Engagement:

• Cultivate relationships with diverse technical audiences from engineers to CTOs.
  

• Understand customer needs and advise on the most relevant VideoSDK features for their specific business requirements.
  

• Collaborate closely with VideoSDKs Sales team to create proof of concept applications and deliver technical demonstrations.
  

• Proactively identify and address customer challenges promoting wider adoption of VideoSDK technology.
  

4. Product and Process Improvement:

• Build processes for the solutions team identifying and automating repetitive tasks to ensure faster golive timelines for clients.
  

• Work closely with the product and engineering team to enhance our offerings.
  

5. Personal and Team Competence Building:

a) Continuous SelfImprovement:

• Develop personal skills to enhance problemsolving trustbuilding and client value delivery.
  

• Hone communication skills for better understanding and conflict resolution.
  

• Stay composed during challenging client interactions.
  

b) Knowledge Sharing and Relationship Building:

• Contribute to a bestpractices knowledge base.
  

• Cultivate open client relationships encouraging discussions on problems and challenges.
  

Minimum Qualifications

Bachelors degree in a technical field or equivalent experience.

Proven experience in technical sales with a focus on selling complex and technical products.

Strong understanding of webRTC HLS and video streaming technologies.

Proficiency in backend programming languages (e.g. NodeJS) and frontend programming languages (e.g. JavaScript React).

Excellent communication and presentation skills.

Have experience with building product solutions and interacting with clients

Should be able to engage with the customer in a technical discussion to understand the issues the customers are facing and provide solutions

Benefits:

1. Strategic Impact: Engage in meaningful work where you can shape and implement strategic solutions making a significant impact on our clients success and contributing to the overall growth of the organization.

2. Collaborative Innovation: Thrive in a collaborative and dynamic work environment that encourages innovation. Work closely with crossfunctional teams to architect solutions that address complex business challenges.

3. Continuous Professional Advancement: Access continuous learning opportunities and professional growth initiatives.

4. Competitive Compensation Package: Receive a competitive salary and benefits package which includes Employee Stock Ownership Plans (ESOPs) and performancebased incentives recognizing the value of your strategic contributions.

5. Comprehensive Benefits Coverage: Enjoy a comprehensive benefits package that includes medical insurance and retirement plans. We prioritize your wellbeing ensuring you have the support you need for a successful and fulfilling career.

6.Flexibility and WorkLife Balance: Benefit from flexible work arrangements that allow you to balance your professional responsibilities with your personal life. Achieve a harmonious worklife integration that suits your individual preferences.

About Company : Video SDK is a fast-growing technology company that specializes in video-conferencing integration solutions. We are committed to delivering exceptional experiences to our customers by optimizing our online presence and driving organic traffic. Experience: 1-3 years Work Mode: On- Site/ Remote We are actively seeking a highly skilled and customer-centric Solution Architect to join our team at VideoSDK.live. As a Solution Architect, you will play a pivotal role in leveraging the voice of the customer to impact product strategy and ensuring that our offerings meet the needs of our largest and most strategic users. You will collaborate with various teams to integrate and deliver high-quality solutions while actively contributing to product and process improvements. Roles and Responsibilities: 1. Voice of the Customer: Utilize first-hand customer knowledge to influence product strategy. Collaborate with team at VideoSDK to ensure offerings continue to satisfy the needs of our largest and most strategic users. 2. Integration and Delivery: a) Collaborative Integration: Work with integration engineers to configure client workflows efficiently. Provide technical leadership to users building VideoSDK integrations, ensuring high-quality implementations and timely issue resolution b)Technical Content Creation: Develop technical content, including sample code and demos, to guide customers in implementing specific use cases and best practices. Design Proof of Concepts (POCs) to validate product adherence to client requirements. 3. Solution Design and Technology Adoption: a) Technical Proficiency: Master Video SDKs APIs/SDKs and optimize deployment strategies. Translate business objectives into tailored technical solutions. b) Client Engagement: Cultivate relationships with diverse technical audiences, from engineers to CTOs. Understand customer needs and advise on the most relevant VideoSDK features for their specific business requirements. Collaborate closely with VideoSDK's Sales team to create proof of concept applications and deliver technical demonstrations. Proactively identify and address customer challenges, promoting wider adoption of VideoSDK technology. 4. Product and Process Improvement: Build processes for the solutions team, identifying and automating repetitive tasks to ensure faster go-live timelines for clients. Work closely with the product and engineering team to enhance our offerings. 5. Personal and Team Competence Building: a) Continuous Self-Improvement: Develop personal skills to enhance problem-solving, trust-building, and client value delivery. Hone communication skills for better understanding and conflict resolution. Stay composed during challenging client interactions. b) Knowledge Sharing and Relationship Building: Contribute to a best-practices knowledge base. Cultivate open client relationships, encouraging discussions on problems and challenges. Minimum Qualifications - Bachelor's degree in a technical field or equivalent experience. - Proven experience in technical sales, with a focus on selling complex and technical products. - Strong understanding of webRTC, HLS, and video streaming technologies. - Proficiency in backend programming languages (e.g., [NodeJS]) and front-end programming languages (e.g., JavaScript, React). - Excellent communication and presentation skills. - Have experience with building product solutions and interacting with clients - Should be able to engage with the customer in a technical discussion to understand the issues the customers are facing and provide solutions Benefits: 1. Strategic Impact: Engage in meaningful work where you can shape and implement strategic solutions, making a significant impact on our clients' success and contributing to the overall growth of the organization. 2. Collaborative Innovation: Thrive in a collaborative and dynamic work environment that encourages innovation. Work closely with cross-functional teams to architect solutions that address complex business challenges. 3. Continuous Professional Advancement: Access continuous learning opportunities and professional growth initiatives. 4. Competitive Compensation Package: Receive a competitive salary and benefits package, which includes Employee Stock Ownership Plans (ESOPs) and performance-based incentives, recognizing the value of your strategic contributions. 5. Comprehensive Benefits Coverage: Enjoy a comprehensive benefits package that includes medical insurance and retirement plans. We prioritize your well-being, ensuring you have the support you need for a successful and fulfilling career. 6.Flexibility and Work-Life Balance: Benefit from flexible work arrangements that allow you to balance your professional responsibilities with your personal life. Achieve a harmonious work-life integration that suits your individual preferences.