Shared Services Manager
Posted on :
30-01-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2485222
- Manage Data I/O Specialists and ensure day-to-day operations are carried out in a timely manner and in accordance with protocols and procedures globally.
- Oversee a scaling Incoming QC Operations that performs pre-qualification QC on source material for all lines of business.
- Work closely with the development team to improve operations such as creation of automated workflows and processes using in house, proprietary software and/or third-party systems for both Data I/O and the Incoming QC team to ensure zero defects and quality assurance.
- Manage storage for Data I/O including, capacity and forecasting to ensure we're keeping up with current and upcoming demand.
- Create procedures and documentations for workflows, security policies and maintain an internal database of knowledge
- Administrative tasks including but not limited to managing timesheet, staff scheduling, attending meetings, capacity and load balance planning
- Troubleshoots, analyses and create reports for issues that arise in the operations and implements solutions to avoid the same issues.
- Work with various departments to ensure the data operations meets their requirements for pre-qualification, ingestion, delivery and other assigned workflows
- Continuously researching and identifying new tools and systems to enhance operational workflows and capabilities.
- Will promote an extreme customer service ethos in the Data I/O department.
- Wil be flexible and willing to work long hours.
- Will be a strong and effective communicator with a positive attitude.
- Other related tasks as assigned to fulfill responsibilities
Employment Type
Full Time
Department / Functional Area
Key Skills
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