ServiceNow support SME with hands on expertise in ITSM and SecOps modules

ServiceNow support SME with hands on expertise in ITSM and SecOps modules

• Manage ServiceNow installations for the cyber and strategic risk teams
• Create gotomarket proofofconcept applications on the ServiceNow platform
• Create rational competentbased technological designs from functional specifications
• Create new ServiceNow procedures and workflows
• Create unique service portal pages and widgets to aid the business organisation
• Review and walkthrough the code of junior team members
• Oversee development of the ServiceNow solution in accordance with industry best practices to ensure
• Create thorough and organised test plans and suites
• Estimate organise plan and prioritise testingrelated tasks
• Determine record and track software flaws
• Conduct rigorous regression testing of corrected flaws
• Take part in User Access Testing (UAT) to get feedback from the UAT Team ITIL process owners and client Control update sets for the code bases transfer to test and production environments Oversee ServiceNow administration planning and maintenance
• Coordinate vendors for ServiceNow product flaws
• Full work rights to work in Australia
• Ability to commence asap

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