Servicenow Developer

Job Role : Developer (ServiceNow Legal Services Delivery HRSD)

Job Location : Remote

Job Summary: We are seeking a skilled and experienced individual to fill the dual role of ServiceNow Legal Services Delivery and ServiceNow HRSD (Human Resources Service Delivery) Developer. This position requires a deep understanding of both legal service delivery processes and HR service delivery processes as well as expertise in developing and customizing solutions within the ServiceNow platform. The ideal candidate will possess strong technical skills analytical abilities and communication skills to effectively collaborate with crossfunctional teams.

Responsibilities:

Collaborate with legal stakeholders to understand requirements and pain points in legal service delivery processes.

Design develop and implement solutions within the ServiceNow platform to automate and streamline legal service delivery workflows.

Customize ServiceNow applications to meet the unique needs of legal services including contract management legal request management and compliance processes.

Conduct testing debugging and troubleshooting of ServiceNow solutions to ensure optimal performance and user satisfaction.

Provide ongoing support and maintenance for ServiceNow legal service delivery applications including monitoring system health and addressing user inquiries or issues.

Work closely with HR stakeholders to gather requirements and identify opportunities for process improvement within HR service delivery.

Develop and configure ServiceNow HR Service Delivery (HRSD) modules including case management employee onboarding offboarding and HR selfservice portals.

Customize ServiceNow HRSD workflows forms and interfaces to align with HR policies procedures and best practices.

Integrate ServiceNow HRSD with other HR systems and thirdparty applications as needed to create seamless endtoend processes.

Collaborate with crossfunctional teams to implement changes and enhancements to ServiceNow HRSD based on evolving business needs and requirements.

Qualifications:

Bachelors degree in computer science Information Technology Business Administration or a related field.

Minimum of 5 years of experience in ServiceNow development with specific expertise in Legal Services Delivery and HR Service Delivery modules.

Indepth knowledge of ServiceNow platform architecture configuration and customization capabilities.

Strong understanding of legal service delivery processes including contract management compliance and legal request management.

Familiarity with HR service delivery processes including employee lifecycle management case management and selfservice portals.

Proficiency in JavaScript HTML CSS and other web development technologies.

Excellent problemsolving skills and attention to detail.

Ability to communicate effectively with technical and nontechnical stakeholders.

ServiceNow certifications (e.g. Certified Application Developer Certified Implementation Specialist) preferred.

Job Title: ServiceNow PPM (Project Portfolio Management) Specialist

Job Location: Remote

Job Summary: We are looking for a talented and experienced individual to join our team as a ServiceNow PPM Specialist. In this role you will be responsible for the implementation configuration and optimization of ServiceNows Project Portfolio Management module. The ideal candidate will have a strong background in project management coupled with expertise in ServiceNow platform customization and administration. You will collaborate with stakeholders to understand project portfolio requirements design solutions and drive process improvements to enhance project delivery efficiency.

Responsibilities:

Responsibilities:

Lead the implementation of ServiceNows Project Portfolio Management module including configuration customization and integration with other ServiceNow modules or thirdparty applications.

Collaborate with stakeholders to gather requirements define project portfolio structures and establish governance processes within the ServiceNow platform.

Configure ServiceNow PPM workflows forms dashboards and reports to support project intake prioritization resource management and portfolio analysis.

Conduct user acceptance testing (UAT) and provide training to ensure successful adoption of ServiceNow PPM solutions.

Identify opportunities to streamline and automate project portfolio management processes using ServiceNow PPM capabilities.

Work closely with project managers and business stakeholders to define best practices and standards for project planning execution and monitoring.

Continuously monitor and evaluate the effectiveness of ServiceNow PPM solutions making recommendations for enhancements or modifications to improve efficiency and usability.

Implement performance metrics and KPIs to measure project portfolio health resource utilization and project delivery outcomes.

Provide ongoing support and maintenance for ServiceNow PPM applications including troubleshooting issues resolving user inquiries and performing system upgrades or patches.

Administer user access security policies and permissions within the ServiceNow platform to ensure data integrity and compliance with organizational policies.

Collaborate with ServiceNow administrators and IT teams to manage platform configurations releases and integrations.

Qualifications:

Bachelors degree in Computer Science Information Technology Business Administration or a related field.

5 years of experience in project management with a focus on project portfolio management and governance.

Strong understanding of project management methodologies (e.g. Agile Waterfall) and project portfolio management concepts.

Experience implementing and customizing ServiceNow PPM or similar project portfolio management tools.

Proficiency in ServiceNow platform administration configuration and development.

Familiarity with IT Service Management (ITSM) processes and ServiceNow ITSM modules is a plus.

Excellent analytical and problemsolving skills with the ability to translate business requirements into technical solutions.

Strong communication and collaboration skills with the ability to work effectively with crossfunctional teams and stakeholders.

ServiceNow certifications (e.g. Certified Implementation Specialist PPM) preferred.

Job Role :ServiceNow Senior Developer SPM APM

Job Location : Remote

The candidate will be responsible for designing deploying and managing ServiceNow applications development and solutions that meet both current and anticipated requirements.

Responsibilities:

Expertise in ServiceNow Strategic Portfolio Management(SPM) Application Portfolio Management(APM) development

Development and Implementation experience with SPM and APM capabilities

Integration of SPM with Financial Management system

Define create and manage the Discovery infrastructure including schedules credentials and midservers

Experience creating / updating ServiceNow Discovery IP ranges and schedules

Define technical solutions for architecture and design that are aligned with clients business problems and ServiceNow implementation best practices

Collaborate with Business Functional team members to write/estimate stories.

Handson development experience in ServiceNow Platform

Experience with platform upgrades and patches.

Experience in building ServiceNow integration using REST API Spokes

Can handle sprint demos delivery of additional development artifacts and documentation and knowledge transfer activities as required

Provide mentorship to developers and platform engineers on technical design standards and best practices

Assist in identifying and implementing key business KPI metrics

Develop document implement and maintain ServiceNow governance processes procedures and policies

Create and maintain design SOP training related documentation

Design develop and deploy new ServiceNow functionalities

Identify investigate and resolve ServiceNow issues

Design and deploy ServiceNow Integrations

Required Qualifications

Experience with key technologies relevant to ServiceNow integration solutions

Experience with scripting in the ServiceNow platform using JS: Business Rules Client Scripts UI Actions UI Pages Angular JS Jelly etc.

Experience with REST API Plugins Spokes

Excellent interpersonal skills customer centric attitude and situational awareness

Experience with SDLC processes implementing in a variety of project methodologies: waterfall iterative SAFe Agile/Scrum

5 years working on the ServiceNow platform

ServiceNow certifications(CSA Implementation)