ServiceNow Business Consultant

• Work on a global level. Must be able to operate in a multi culture multi language global team having a good key user contact network with consultancy expertise representing global processes
  
• Be in deep contact with the business to consult in their demands related with create/modify catalog items ITSM processes SecOps HR case management and Reporting modules.
  
• Connect with the DevOps factory in India and the process and product owners in the companys organization to build a solution and deliver in the agreed timelines and quality.
  

Requirements

• Excellent spoken and written English (Fluent)
  
• Degree in Business Administration Computer Science or comparable professional experience.
  
• ServiceNow admin certificate is mandatory
  
• ITIL Foundations is a must (Intermediate is a plus)
  
• Over 23 years of demonstrated experience in business consultancy in ServiceNow
  
• Provide experience in user requirements collection refinement and design a high level solution.
  
• Interesting/desirable to possess development knowledge in ServiceNow
  
• Nice to have knowledge in DevOps and agile methodologies
  
• Experience working in a virtual international and multicultural environment.
  
  
• Soft Skills:
  * Proactive and able to propose improvements autonomously.
  * Attentive to details and work objectives.
  * Good team player. Collaborative skills
  * Excellent communication skills to connect with different stakeholders.
  * Responsible. Understand that the job requires a high degree of responsibility for the task (following company standards).