Service Now Business....
Service Now Business AnalystBangaloreRachan
Posted on :
09-03-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
09-03-2024
Job Description
Req ID : 2607724
Dear Candidate
We have tried to reach you on the call but were unable to do the same due to some reason. This is regarding
the urgent opening for devops engineer role. We found your profile in the Naukri database and it
seems like a good fit for the organization. If you are interested do revert with your updated CV along with the
following details:
You can also connect with me if you have any query or If you know someone really good please
refer for above position.
About us Coders Brain is a global leader in its services digital and business solutions that partners with its
clients to simplify strengthen and transform their businesses. We ensure the highest levels of certainty and
satisfaction through a deepset commitment to our clients comprehensive industry expertise and a global
network of innovation and delivery centers. We achieved our success because of how successfully we integrate
with our clients.
Quick Implementation We offer quick implementation for the new onboarding client.
Experienced Team We ve built an elite and diverse team that brings its unique blend of talent
expertise and experience to make you more successful ensuring our services are uniquely
customized to your specific needs.
One Stop Solution Coders Brain provides endtoend solutions for the businesses at an affordable
price with uninterrupted and effortless services.
Ease of Use All of our products are user friendly and scalable across multiple platforms. Our
dedicated team at Coders Brain implements keeping the interest of enterprise and users in mind.
Secure We understand and treat your security with utmost importance. Hence we blend security
and scalability in our implementation considering long term impact on business benefit.
ServiceNow BA
Exp : 5 to 10 years
Location: Bangalore
Immediate to 15 days joiners only
Mandate Skills:
Business Analyst ITSM CMDB Agile Service Now CSA Certification
ROLE OBJECTIVE & DELIVERABLES:
The ServiceNow Business Analyst assists the lead or works independently designing developing and
implementing IT processes conducting research and performing analysis required to build respective modules
within ServiceNow Platform based upon Client requirements. This will comprise of capturing business
requirements in the form of stories working with the scrum master and the development team to oversee build
of the stories as well as testing configured functionalities end to end as soon as these have been developed.
Main duties
Work closely with Clients to understand and translate their business and technical requirements
Organise and own workshops capturing the output in the form workflows minutes actions decisions
issues and risks
Provide creative solutions to resolve business problems via agreed Client requirements on the
ServiceNow platform utilising existing Out of the Box capabilities process gaps (ITIL or equivalent) and
cultural challenges (people)
Create use cases and document requirements as Stories for the Client to ratify and the Development
Team to configure/build
Assist in the documentation of integration requirements between systems for configuration by
development teams
Organise and own the scrum process (e.g. standups burndowns & story pointing)
Build and own development sprints technical development stories and any technical build
documentation needed as part of a customer engagement
Support the technical delivery of transformation projects based on the ServiceNow platform
Review development outputs e.g. forms and workflow
Drive the testing of process & own the defect log
Support for UAT with project team members
Manage and oversee workstream risks issues and client reporting supporting Delivery Lead
Provide guidance to junior resources and assist in growing and strengthening the practice capability.
KEY SKILLS & EXPERIENCE:
Must Have
Strong knowledge of the ServiceNow Platform (especially ITSM and CMDB) and the potential value and
benefits that can be delivered to Clients either OOB or with minimum customisation
Maintain knowledge in line with each ServiceNow upgrade patch enhancement and new product lines
Interpersonal skills to help negotiate priorities and to resolve conflicts among project stakeholders; such
as clients and internal team members
Strong analytical skills are needed to critically evaluate the information gathered from multiple sources
reconcile conflicts
An aptitude for problem solving
Skilled in conducting / leading workshops of minimum of 10 people
Can communicate both verbally and in written form clearly and informatively and listen
Expert organisational and time management skills with the ability to prioritise selfstarter able to work
independently with minimum of supervision
Decompose highlevel information into details
Ability to articulate technical IT changes in clear and simple manner to business stakeholders.
Ability to define problems collect data establish facts in a structured way for detailed analysis
Ability to analyse large amounts of complex information in order to reach valid and justifiable
conclusions
Experience of working in an Agile methodology and applying Agile practices where applicable
Understanding of the end to end view of how business processes are supported by tools and
applications.
Practical experience of documenting process maps using Visio or other tooling.
Knowledge of Microsoft Office application suite software (MS Word Excel PowerPoint and Visio)
Should Have
Fundamental understanding of the implications of applications architecture and other technical
considerations.
ITIL V3 or V4 Foundation certification
Business Analysis centric qualifications e.g. BCS or IIBA
ServiceNow Certified System Administrator
Scrum or Agile certification
Developer or Architect experience
Current CTC:
o Current CTC:
o Expected CTC:
o Current Company:
o Notice Period:
o Current Location:
o Preferred Location:
o Totalexperience:
o Relevant experience:
o Highest qualification:
o DOJ(If Offer in Hand from Other company):
servicenow,agile,cas
Employment Type
Full Time
Key Skills
- Debugging
- Computer Networking
- ConnectWise
- PKI
- PowerShell
- Windows
- C#
- Automotive Diagnostics
- Medical Imaging
- Azure
- Technical Support
- Troubleshooting
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