Service Engineer

Responsibilities:

• Service Engineers are responsible for overseeing the proper installation of lubrication systems or products. This includes ensuring that the equipment is correctly set up and integrated into the clients machinery.
  
• Provide technical support to clients and internal teams. Service Engineers assist in troubleshooting issues related to lubrication products machinery or applications
  
• Conduct training sessions for clients on the correct usage and maintenance of lubrication products. This may involve educating clients on best practices and preventive maintenance procedures.
  
• Perform regular inspections of lubrication systems to identify any potential issues or areas that require maintenance. This proactive approach helps prevent equipment failures and downtime.
  
• Carry out maintenance tasks and repairs on lubrication systems. This includes replacing parts addressing leaks and ensuring that the system functions optimally.
  
• Build and maintain strong relationships with clients. Service Engineers act as a bridge between the company and its customers ensuring clear communication and addressing any concerns or queries.
  
• Maintain detailed records of service activities inspections and repairs. Proper documentation is essential for tracking the performance of lubrication systems over time and providing insights for future improvements.
  
• Gather feedback from clients regarding the performance of lubrication products. This information is valuable for product development quality improvement and customer satisfaction.
  
• Collaborate with sales teams to provide technical expertise during the presales phase. Service Engineers may be involved in assessing customer needs and recommending appropriate lubrication solutions.
  
• Provide remote support to clients when onsite visits are not feasible. This may involve troubleshooting issues over the phone or through online communication channels
  

Requirements

• Minimum academic qualification of HND or higher in Mechanical or material or metallurgical Engineering or a related field
  
• Proven experience in sales engineering or a similar position
  
• Experience between 3 5 years in a similar position
  
• Demonstrated experience in building and maintaining customer relationships
  
• Excellent communication and interpersonal skills with the ability to influence and persuade others
  
• Selfmotivated and goaloriented with a strong drive for results
  
• Ability to work independently and in a team environment
  
• Willingness to travel as needed
  
• Must know how to drive and have a valid driver s license
  
• Ability to use a CRM software is an added advantage