Service Desk Agent Dutch

David Kennedy Recruitment is working with a leading tech company that is looking to recruit a Dutchspeaking Service Desk Agent to join their team in Lisbon or Braga.

Position: Service Desk Agent

Location: Remote/work from home in the mainland Portugal or onsite inLisbon or Braga

Employment type: Fulltime

DUTIES AND RESPONSIBILITIES:

• Provide 1st linesupport to customers in case of incidentsincidents problems and requestsrelated to hardware and softwareproducts basic networking etc. in a timely manner
• Ensure pleasant customer experience and timely resolution or escalate to a relevant department
• Act as a team player be a helpful and effective member of theteam
• Document actions taken in resolving routine customer enquiries

REQUIREMENTS:

• Native/fluent in Dutch both oral and written. Fluent in English (at least B2 level)
• Computer literate with sound knowledge of Microsoft Office suite
  
• Excellent communication skills with ability to emphasise with the customer
• Comfortable communicating using various channels (telephone email chat)
• Analytical mindset with great critical thinking skills and attention to detail
• Ability to work rotating shifts

OFFER:

• Remote position available from anywhere in Portugal as well as onsite locations available in Braga and Lisbon
• 14 salaries a year
• Food allowance paid by meal card (taxfree) 832 and from April onwards 9.60 per day
• Shift Allowance 4170 monthly x 14
• Retention bonus of 2000 of which 1000 will be paid on your 3rd month of contract and the other 1000 will be paid on your 9th month of contract
• 25 days of holidays including your birthday leave with an additional one day per antiquity in the company up to 30 days
• Life insurance
• Health insurance for you your spouse and your children
• Free WiFispot and an IKEA voucher for your home office
• Several discounts available at partners stores
• Work for up to 3 months by year in any European country
• 24/7 services related to mental health legal and financial guidance
• Shifts of 8 working hours covering line operating schedule from 7 AM 7 PM from Monday to Friday or 9 AM to 5 PM from Monday to Friday with one Saturday per month
• Permanent contract with 30 days of training and 90 days of probation
• Dynamic and enthusiastic work environment with colleagues from more than 60 countries
• Training and international career progression plan upon hiring
• The chance to get involved in Social Responsibility program and participate in severalinitiatives with focus on wellbeing diversity and inclusion environment and our community(medical services Yoga lessons fresh fruit volunteering afternoons)
• Great Facilities at Central locations well served by public transportation bicycle access andservices