Senior Technical Program Manager GTM Systems

What You Will Do

• Be the primary point of contact for all matters related to Gainsight, ensuring its optimal performance and functionality
• Create and maintain comprehensive documentation for Gainsight configurations, processes, and automations.
• Collaborate with cross-functional teams to gather requirements, implement enhancements, and troubleshoot issues within Gainsight.
• Partner with non-process and systems stakeholders to manage project intake, scoping, business impact and project timelines
• Lead organizational change initiatives including managing multiple large-scale, transformative change readiness programs on an enterprise scale
• Act as an entrepreneurial multi-tasker who can be highly efficient while thinking strategically - managing ambiguity, and risk, and changing the direction of projects and strategies
• Ensure all projects remain on track, deadline and effective communication on completion back to business stakeholders
• Ensure testing & QA of functional and technical requirements across platforms