Senior Retention Agent

Job Description

• Respond to customer queries and address service complaints in a timely manner.
• Lead hard complaints and deal with part of our amounts of target.
• Collect archived amounts from our existing scholars and provide important information to all customers.
• Gathering information about customer complaints.
• Provide excellent customer services and ensure customer satisfaction.
• Negotiating with customers to retain in their service.
• Perform customer negotiations and reach a fair conclusion from both business and customer perspectives.
• Find and implement new opportunities to support, and ultimately retain our customers.
• Processes order, prepares correspondence and fulfills needs of existing customers that are at risk of canceling orders
• Offers discounts or special deals as needed and within pre-established limits.
• Craft strategies to better nurture our customers.
• Analyze and determine what behaviors and patterns make customers successful
• Maximize these successful approaches and run tests to improve them.

Job Requirements

• Highly educational degree.
• Computer Skills: Microsoft, Excel, PowerPoint, CRM software user.
• Excellent English Skills.
• Good communication & presentations skills.
• High ability to achieve and exceed the sales target.
• Sales oriented.
• Cool-tempered and able to handle rejection.
• attention to details.
• Quality oriented.
• results oriented.