Senior Relation Manager
Posted on :
21-03-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Req ID : 2647138
- Building client relationships by leveraging existing personal and professional networks to expand BLFC’s client base (organic and non-organic growth); and ensure balancing between generating business from existing customers and from new customers.
- Communicating with clients (calls or meetings) and creating call reports detailing client needs to act as the point of reference for the request moving forward.
- Ensuring efficient Customer Service standards and maintaining ongoing relationships with existing lessees; to guarantee customer retention for BLFC client base.
- Discussing assigned credit cases with the Head of Credit and Head of Risk for the purpose of achieving a common view accepted by all parties.
- Reviewing the mandate (offer) containing initial terms, conditions, service requested, industry information, and all standard required data/ documents to be provided to the client to secure signature.
- Ensuring the client completes all the lease/ factoring required documents and needed signatures for KYC forms and the authorization for investigation requests.
- Coordinating between the client and the investigation team to facilitate the investigation process.
- Liaising between the client and the credit team; to ensure responding to credit team inquiries when conducting the credit assessment / financial analysis of the client.
- Liaising with key operational functions to ensure client service delivery to agreed benchmarks and ensuring that all approved limits are being utilized within the agreed-upon drawdown period.
- Meeting with the risk team to discuss and agree on the case structure after reviewing all client files to secure final approval.
- Interacting with the legal department to ensure all issues in that regard are facilitated from the marketing side.
- Following up on the operations team who are now managing the client relationship and beginning the evaluation process, to ensure smooth operations, and extend support if needed.
- Negotiating terms and conditions, and finally securing the deal with the client’s signature of the contract and ensuring a complete match with the terms of payment.
- Following up with the client regarding the payment to ensure a smooth and timely collection process and avoid delays.
- Maintaining a healthy relationship with all customers, to ensure there are no cases of delinquencies or delays in installment payments, etc.; to safeguard Beltone’s interest.
- Making sure that all customers’ queries are well-investigated and resolved, and escalating queries if appropriate to Head of Business / CEO, to ensure appropriate handling of cases.
- Adhering and complying with the internal policies and procedures, also ensuring that every transaction is valid and in line with government policy.
Employment Type
Full Time
Department / Functional Area
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
