Senior IT Specialist

Position : IT Specialist

Location : Quantico VA/JEH Washington DC

Position Requirements

Install desktops portable computers peripherals and software products for networked

classified and unclassified and standalone environments.

Detect diagnose research solutions and resolve desktop and portable computer software and

hardware failures.

Provide users with information guidance and instruction on use of desktop and portable

computer hardware and software.

Analyze and assess customer service requests and provide prompt technical solutions.

Conduct IT audits as assigned in compliance with policies governing the administration

utilization and acquisition of desktop and portable computer products.

Prepare progress/status reports and submit to team leads as required.

Utilize troubleticketing software for opening/updating/closing tickets in a timely and

appropriate manner.

Identify and document areas for process improvements.

Contact and effectively communicate with users by telephone electronic communications or in

person.

Prepare equipment for reuse or surplus of property actions.

Provide technical support for customers assigned to remote locations as required.

Perform software and hardware upgrades and installations involving multiple computers

printers multiprinters and peripherals.

Coordinate the disassembly and reinstallation of IT equipment in support of office relocations

and new buildings/locations.

Ability to lift up to 50lbs must be physically able to walk squat bend twist lift crawl under

desks reach out and above head carry items push and pull carts loaded with equipment.