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Senior Customer Service Representative
drjobs
Senior Customer Serv....
First Fund Management
drjobs Senior Customer Service Representative العربية

Senior Customer Service Representative

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50 Vacancies
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Jobs by Experience

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0 - 1 years

Job Location

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Anywhere (Remote)

Monthly Salary

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USD 128 - 160

Gender

Female

Vacancy

50 Vacancies

Job Description

Req ID : 1951781

Responsibilities:

  • Assist management in the day-to-day management of staff
  • handling customer inquiries and issues to ensure efficient performance and overall effectiveness of the customer service team.
  • Provide feedback and present ideas to improve or implement processes and tools that impact the customer service area.
  • Lead or participate in improving processes, policies, team performance, and customer satisfaction that require coordination between customer service teams.
  • Provide guidance to customer service representatives and provide expertise for day-to-day administrative work.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Respondpromptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Employment Type

Remote

Company Industry

Consulting / Management Consulting / Advisory Services

Department / Functional Area

Marketing / Brand Management / Marketing Research / Digital Marketing

Key Skills

  • Usability Testing
  • Customer Service
  • Marketing and Sales
  • Computer Skills
  • Mobile Marketing
  • Windows

About Company

18 employees
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