Senior Customer Service Agent

Job Description :

Benefits:-

- Attractive salary (Net salary+ KPIS’)

- Monthly Connectivity Allowance

- COLA 15% salary increase

- Full paid Training

- Working from home

- Social insurance (from day one)

- Medical insurance (after training)

- Undergrads with no attendance can apply

- Governorates Residents’ are welcome to apply

- No overnight shifts

- PC or laptop will be delivered to the employees’ house

Responsibilities :

- Support clients through phone

- Receiving inbound calls from UK and Ireland

Qualification :

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Fluency in English C1 (written and spoken) is a Must

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Previous experience in call center industry, translation, interpretation, or customer support is preferred

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Bachelor's degree in language studies or a related field, or equivalent experience

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Highly- organized and efficient in managing tasks and prioritizing work

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Problem-solving skills and ability to work under pressure and excellent communication and interpersonal skills

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Ability to work effectively in a team-oriented environment and collaborate virtually with colleagues from diverse cultural background