Senior Business Intelligence

Responsibilities:

• Assess and optimize BI reporting tools to support senior leadership in making data driven business decisions related to our growth metrics: ARR, TCV, renewals, expansions, customer experience (CSAT and NPS), license utilization, and churn rate.
• Identify and analyze trends based on customer segmentation, annual spent, license utilization, and other KPIs that will provide timely insights to key stakeholders.
• Ability to work in a cross functional dynamic team to tackle several data-related problems and provide potential solutions for them
• Work with a globally distributed leadership team across different time zones for full support and maximum impact
• Define stakeholder data consumption use-cases and tailor distribution of the insights via interactive dashboards, reports, and metrics to support all levels of the company including executive management, sales, success, support teams, and customers.
• The senior BI lead will be viewed as a strategic expert and is responsible for; the oversight of customer success metrics, prioritizing analytics work, collaborating and leading cross-departmental projects, and solving high-risk business problems.
• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Work as a BI lead to facilitate tracking, monitoring, and measure overall success of the CS function and the company.
• Strong communication skills and the ability to present to senior leadership as a persuasive advocate.
• Builds strong cross-functional relationships with various business stakeholders including IT team.