Senior Associate - Course Management

This is a pivotal role involving complete supervision & monitoring of IIDE s flagship online & offline programs. The role entails multistakeholder management and ensuring the best student experience for all programs. The Senior associate will play a vital role in managing escalations checking key performance indicators anticipating bottlenecks and ensuring strategic decisions are made to enhance student success.

Responsibilities:

• Monitor the Course management team on service & program delivery.
  

• Oversee the complete student journey from onboarding and learning to graduation ensuring a consistently positive and fulfilling experience for all students.
  

• Manage and resolve student/trainer escalations ensuring smooth and satisfactory outcomes.
  

• Delegate and supervise daily tasks among team members steering them toward established milestones and the highest standards of student experience.
  

• Ensure the delivery team efficiently manages trainer schedules achieving exceptional feedback scores.
  

• Maintain an optimal balance between internal and external faculties while managing associated costs in alignment with management directives.
  

• Collaborate closely with the Head of Student Success to devise and implement training processes and strategies for seamless execution of programs/courses while ensuring minimal revenue leakage.
  

• Define clear deliverables roles and responsibilities for the Course management team.
  

• Research and implement process efficiencies leveraging automation to enhance student efficiency and trainer management.
  

• Continuously monitor and analyze student attendance assignment completion grievances and retention data drawing conclusions and implementing practical improvement solutions.
  

• Conduct surveys to assess and enhance the overall Student Experience refining and upholding exceptional standards.
  

• Ensure key academic events like orientation convocation are planned and executed well.
  

• Undertake any other reasonable duties within the broad scope of the position as requested by management.
  

Requirements

Required Experience And Qualifications

• Enthusiastic engagement in studentfacing roles for a minimum of 8 years.
  

• Proven leadership experience within edtech or studentcentric environments.
  

• Track record of inspiring and guiding teams of 1015 individuals towards collective success and growth.
  

• Vibrant and optimistic mindset adept at leveraging analytical skills for creative problemsolving.
  

• Demonstrated ability to navigate and resolve challenging situations ensuring a delightful experience for students at every step.