Senior Account Manager - APAC

Paymentology is the first truly global issuerprocessor giving banks and fintechs the technology team and experience to rapidly issue and process Mastercard Visa and UnionPay cards across more than 50 countries at scale.

Our advanced multicloud platform offering both shared and dedicated processing instances vast global presence and richer realtime data set us apart as the leader in payments.

We already have a team of amazing Account Managers who work across four different continents and now we need you!

As a Senior Account Manager at Paymentology you will be responsible for leading and guiding a dedicated APAC team of account managers to deliver worldclass service to our key clients across the APAC region.

Our main goal is to be a trusted advisor to our clients not just a service provider when it comes to payment solutions. You will work with your team across our portfolio of clients; adding value deepening the relationships and enabling our clients businesses to thrive.

In Paymentology we believe strongly in Making it Happen Making It Easy and Making it Right for our clients. From Day One you and your team will be doing all three. With your support your team will be resolving client issues either independently or with the help of internal teams and making sure that our products are used optimally thereby maximizing success for our clients.

Managing workflow and delivery

• Run established standups and cadences with your team; ensure that tasks are prioritized according to the level of importance and/or urgency and closed off correctly.
• Actively implement existing processes to ensure the daytoday operations of the Account Management team remain structured. (e.g. AM Checklist Trademark search process Card ordering and stock management checking system alerts processes client notification processes etc.)
• Prepare for all internal sprints; ensure that todos from the previous sprint are completed and the Account Managers have shared the presentations and/or questions for the upcoming sprints.
• Prepare Product request prioritization sessions by collating and assessing all stories (i.e. new development requests) from the team and deciding which stories to put forward for the session.
• Ensure the teams are using the correct platforms and internal tools at all times HubSpot Rise and Trello. Slack Zendesk etc.
• Ensure the HubSpot pipeline is updated reviewed and progressed throughout the week so that the pipeline is continuously up to date correct and actioned.

Client Leadership

• Be an escalation point for all clients in your region. Respond to all your client s escalations that have come through via email Zendesk support a callback request etc. Sameday response turnaround.
• Create and build a strong relationship with client s / supplier s/ partner s management.
• Checkin with Account Managers on outstanding client queries tasks from monthly meetings and growth strategy discussions.
• Identify issues that span numerous clients and help CEs to formulate longterm solutions.
• Prepare and attend monthly client meetings to maintain strong relationships with the client and discuss growth strategies.

Developing and motivating the team

• Build a close positive and motivational working relationship with the team to ensure they are proactive responsive helpful and professional in their dealings with clients at all times.
• Conduct established 1:1 sessions with each member of the team to address any obstacles help them progress in their individual and team goals and also discuss any performance concerns.
• Engage with other teams to obtain feedback on Account Managers engagements with their teams and incorporate feedback in our training and coaching sessions.

Regional Account Manager Development and support

• Prepare for an established 1:1 session with your line manager by identifying critical issues that need higher management s attention from a clients and team s perspective.
• Play an active role in company development and evolution.
• Attend leadership development programs and develop coaching capabilities.

At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. You can look forward to working with a diverse global team where Paymentologists at all levels play an important part in our global mission to advance the world through payments and make a difference on a global scale.

Requirements :

What it takes to succeed:

• 7 years of relevant client support and relationship management experience supporting premier/enterpriselevel clients preferably in startup fintech tech or IT.
• Excellent English and Chinese
• A techsavvy brain with the ability to understand how our products tie into payment processing.
• Previous exposure to working in and managing people through a quickpaced environment with an agile mindset to navigate these changes.
• A strong sense of urgency and the ability to jump on client requests as they come up.
• Client Centric A mentality of the customer comes first and a willingness to go the extra mile to prove it.
• An interest to work in a fastpaced fintech at the cutting edge of global payment technology.
• A ready and willing attitude when it comes to travel.
• A resilient mindset ability to work under pressure and focus on successful outcomes.

Bonus points:

• Previous experience in payment solutions.
• Exposure to an industry or business that runs 24/7.

This is a fulltime remote contractor position and we are looking for candidates in SE Asia. Working flexible hours (shifts) is essential for our remote team to function.

Remote Work :

Yes

Employment Type :

Independent Contractor