Sales Support Lead

About Company

We are a climate fintech startup that operates at the intersection of climate technology and finance. It offers a range of innovative solutions and services related to carbon emissions measurement management and reporting. Our mission is to empower organizations and individuals to take meaningful action in addressing climate change by providing climate intelligence solutions including emissions data collection and analysis to support sustainable decisionmaking. The company is dedicated to driving sustainability and climate action through technology and financial innovation.

What we are looking for

We are seeking a motivated and experienced School Support Lead to join our dynamic team in Nairobi Kenya. The School Support Lead will be responsible for overseeing the successful implementation of sustainability solutions via our platform.

What does the job involve

• Collaborate with engineering sales project management and product development teams to understand client requirements and develop implementation plans.
• Configure and customize our solutions to meet client specifications ensuring seamless integration with existing systems and infrastructure.
• Conduct testing and quality assurance to verify the functionality and performance of implemented solutions.
• Document implementation processes configurations and technical specifications for reference and future enhancements.
• Communicate regularly with clients to provide updates on implementation progress gather feedback and address any concerns.
• Train client personnel on how to use and maintain the implemented solutions effectively.
• Collaborate with internal teams to identify opportunities for process improvement and product enhancement based on client feedback and implementation experience.

Qualifications

• 3 years of experience working in an Edtech.
• Ability to work independently and as part of a team in a fastpaced environment.
• Excellent problemsolving abilities and attention to detail.
• Strong communication and interpersonal skills with the ability to effectively interact with clients and internal teams.
• Willingness to travel occasionally for client meetings and onsite implementations.

Benefits

TDB