Sales Manager

Job Description

• Achieving growth and hitting sales targets by successfully managing the sales team
• Designing and implementing a strategic sales plan that expands the company’s customer base and ensures its strong presence
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• Direct and monitor the work flow of the entire office.
• Set sales team profit goals and hold team members accountable for goals and recognize or discipline as needed.
• Develop and manage operating budgets.
• Achieve satisfactory profit/loss ratio and market share in relation to preset standards, industry and economic trends, and also sales and margin goals.
• Day-to-day staff management and development including recruitment, hiring, performance coaching and annual reviews for direct reports—all with full support of corporate office.
• Work with Corporate Human Resources to resolve people issues as needed.
• Ensure training and direction for new and existing sales members.
• Act as a liaison between the customers and operations staff.
• Manage sourcing of customers. Build and maintain relationships with customers and assist and direct team members in sourcing and growing customer base. Maintenance of current customers: Including analysis of current lanes to assure we are competitive and also providing excellent service. Also, soliciting for other business from customers.
• Monthly financial analysis: including determining overall success of current customer profiles.
• Determine current rates in the market place offered by competitors.
• Ensure accuracy and timeliness of data in CRM and other programs as needed.
•  Ensure all necessary documentation is accurate and timely.
•  Developing goals for specialized sales (LTL, Intermodal, etc.).
• Development of sales leaders including succession planning.
• Act as a player and a coach – bring on new business, in addition to coaching the sales representatives.

Job Requirements

Required Knowledge, Skills and Abilities

• At least 3-4 years experience in logistics, E-commerce or any related field
• Must have outstanding customer service skills.
• Strong interpersonal and active listening skills.
• Must have good computer skills.
• Must be highly detail oriented and have the ability to effectively multi-task.
• Must have excellent management and leadership skills.
• Extensive knowledge of the products and services offered by the company.
• Must have good negotiation skills.

Education and Experience

• Associate’s degree in Business, Management or Public Relations.
• Bachelor’s degree in Business Administration, Business Management, Hospitality, Finance or Computer Science.