Retail Executive
Posted on :
07-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2599254
- Deal with all walk-in customers’ needs promptly.
- Serve Walk-in customers and provide full information and advice.
- Manage and meet customer expectations.
- Sustain high customer satisfactory service level.
- Provide excellent customer service for cash clients as per Aramex CS standards.
- Sell cash shipments.
- Attending to cash customers and fulfill their requirements, solve their problems, follow up their cases and update them.
- To contact four cash customers per day (leakage or none-active customers).
- Promote Aramex campaigns for customers.
- Always ensure outlet customer satisfaction.
- Handle relevant GCS cases, follow up and close all requests.
- Handle SRN for outbound team.
- Handle all passports cases by cash team and other teams.
- Handle all cash customers requesting various Aramex products.
- Process and prepare cash shipments for shipping.
- Handle all outstanding reports and close the related cases on daily basis.
- Close pending cases on a timely manner.
- Pass the outlet customer service audits.
- Adhere to company HSSE, compliance and sustainability corporate policies.
- Ensure timely resolution of customer complains to retain customers.
- Ensure using the up-to-date cash rates.
- Contribute to meeting the annual/quarterly cash targets.
Employment Type
Full Time
Department / Functional Area
Key Skills
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