Restaurant Hostess

Bombay is a curated collection of online and physical entertainment brands and upscale hospitality venues that are meticulously designed to elevate every aspect of the guest experience without a break in style service and satisfaction. With an exclusive soontobeopen inviteonly members Club a boutique Hotel a selection of restaurants bars a spa and a bakery all in the heart of Tallinn Bombay is dedicated to transforming the landscape of luxury VIP experiences.

Embark on a captivating journey with us at Bombay Club where the perfect blend of luxury and exclusivity creates an unparalleled membersonly casino experience. Our meticulously designed gaming tables featuring classics like Blackjack Roulette Baccarat and Poker guarantee an immersive and exciting adventure every time you step in.

Purpose of the role:

We are seeking a charismatic and organized individual to join our team as a Hostess at our esteemed highend restaurant. As the first point of contact for our guests you will play a crucial role in creating a welcoming and memorable dining experience. Your exceptional customer service skills positive attitude and organizational overview will contribute to the smooth operation of our establishment and the satisfaction of our clientele.

Your responsibilities will be:

• Warmly greeting guests upon arrival exuding hospitality and professionalism and providing assistance as needed.

• Managing guest reservations and seating arrangements efficiently utilizing reservation systems and floor plans to optimize table turnover and guest flow.
• Maintaining a neat and tidy reception area including ensuring cleanliness and organization of hostess stands waiting areas and coat check stations.
• Answering telephone calls promptly and courteously providing accurate information regarding reservations menu offerings and restaurant policies.
• Effectively communicating with guests regarding wait times special requests and seating preferences demonstrating empathy and attentiveness to their needs.
• Collaborating closely with servers bartenders and management to coordinate seating assignments and maintaining accurate records of table availability.
• Monitoring dining room occupancy and anticipating upcoming reservations proactively adjusting seating arrangements to accommodate varying party sizes and preferences.
• Assisting with guest inquiries and resolving any concerns or complaints promptly and professionally escalating issues to management when necessary.
• Upholding the restaurants standards of excellence by adhering to grooming guidelines dress code requirements and service protocols.
• Staying informed about menu offerings daily specials and promotional events actively promoting these to guests and encouraging participation.
• Performing administrative tasks as assigned including updating reservation logs organizing guest information and assisting with special events or projects.

What we expect from you:

• Previous experience in a hospitality or customer service role preferably as a hostess in a highend restaurant environment.
• Exceptional customer service skills with a friendly and welcoming demeanor that puts guests at ease.
• Positive attitude and ability to maintain composure in fastpaced and demanding situations.
• Strong telephone etiquette and communication skills with the ability to convey information clearly and effectively.
• Excellent organizational skills with a keen attention to detail and the ability to multitask and prioritize tasks efficiently.
• Outstanding people skills with the ability to interact confidently and courteously with guests from diverse backgrounds.
• Flexibility to work evenings weekends and holidays as required by the demands of the restaurant industry.
• Proficiency in reservation management systems and basic computer skills.
• Minimum age requirement 21 years.

Why join the Bombay Club

Here at Bombay Club we redefine entertainment pushing boundaries to create a unique experience. Join our team and embark on a career where innovation meets luxury. Your future at Bombay Club is set to be as exceptional as the worldclass offerings on which we pride ourselves.

At Bombay we focus on your physical and mental wellbeing:

• We celebrate together. In addition to annual holiday you will be getting a birthday day off and paid vacation days to celebrate personal life achievements e.g. childs first school day marriage etc.
• Access to Salu Digital Healthcare Platform a chance to focus on your wellbeing via a monthly sports compensation with Stebby and support your mental health through Siffi.
• Paid sickleave from the 2nd day.
• A Generous learning & development package.
  
• Opportunity to invest in the Groups own venture fund Yolo Investments.
• A comfortable working environment in the heart of the city with plenty of fruits snacks and drinks.
• Plenty of networking opportunities and events with colleagues.

If you are a hospitalityoriented individual with a passion for providing exceptional service and creating memorable guest experiences we invite you to apply for this exciting opportunity to join our team as a Restaurant Hostess.

The hourly salary rate is 11.45 euros gross.