Restaurant Floor Manager

Bombay is a curated collection of online and physical entertainment brands and upscale hospitality venues that are meticulously designed to elevate every aspect of the guest experience without a break in style service and satisfaction. With an exclusive soontobeopen inviteonly members Club a boutique Hotel a selection of restaurants bars a spa and a bakery all in the heart of Tallinn Bombay is dedicated to transforming the landscape of luxury VIP experiences.

Embark on a captivating journey with us at Bombay Club where the perfect blend of luxury and exclusivity creates an unparalleled membersonly casino experience. Our meticulously designed gaming tables featuring classics like Blackjack Roulette Baccarat and Poker guarantee an immersive and exciting adventure every time you step in.

Purpose of the role:

The Restaurant Floor Manager plays a pivotal role in ensuring the smooth and efficient operation of the frontofhouse activities at our highend Chinese cuisine restaurant. With a focus on delivering exceptional customer service maintaining high standards of table service and leveraging extensive product knowledge the Floor Manager oversees and coordinates the activities of the frontofhouse staff. Reporting directly to the Restaurant Manager this position requires strong leadership skills a keen eye for detail and a passion for delivering an unforgettable dining experience to our guests.

Your responsibilities will be:

• Supervising and coordinating the daily operations of the frontofhouse staff including servers hosts/hostesses and bartenders to ensure seamless service delivery.
• Training mentoring and motivating staff to maintain high standards of professionalism service excellence and product knowledge.
• Monitoring and managing the dining room floor ensuring efficient seating timely service and adherence to reservation schedules.
• Overseeing the setup and organization of the dining area ensuring it is clean wellpresented and properly equipped for service.
• Interacting with guests to ensure satisfaction addressing any concerns or complaints promptly and handling special requests with grace and efficiency.
• Maintaining a strong knowledge of the restaurants menu offerings including ingredients preparation methods and pairing suggestions to provide accurate information and recommendations to guests.
• Collaborating with the kitchen and bar staff to ensure timely and coordinated service addressing any issues or discrepancies as they arise.
• Monitoring inventory levels of frontofhouse supplies including glassware tableware and linens and coordinate replenishment as needed.
• Upholding and enforce health safety and sanitation standards in accordance with restaurant policies and regulatory requirements.
• Assisting the Restaurant Manager with administrative tasks such as scheduling payroll and performance evaluations as needed.
• Acting as a liaison between frontofhouse staff and management communicating effectively to ensure a cohesive and productive work environment.
• Continuously seeking opportunities for improvement in service quality efficiency and guest satisfaction implementing changes as necessary.

What we expect from you:

• Previous experience in a supervisory or management role within the hospitality industry preferably in a highend restaurant environment.
• Proven ability to lead train and motivate a diverse team of frontofhouse staff to deliver exceptional customer service.
• Strong interpersonal and communication skills with the ability to interact effectively with guests staff and management.
• Excellent organizational and multitasking abilities with a keen attention to detail and the ability to thrive in a fastpaced environment.
• Extensive knowledge of highend table service techniques including wine and beverage service table side preparation and fine dining etiquette.
• Passion for food beverage and hospitality with a commitment to maintaining the highest standards of quality and professionalism.
• Flexibility to work evenings weekends and holidays as required by the demands of the restaurant industry.
• Minimum age requirement 21 years.

Why join the Bombay Club

Here at Bombay Club we redefine entertainment pushing boundaries to create a unique experience. Join our team and embark on a career where innovation meets luxury. Your future at Bombay Club is set to be as exceptional as the worldclass offerings on which we pride ourselves.

At Bombay we focus on your physical and mental wellbeing:

• We celebrate together. In addition to annual holiday you will be getting a birthday day off and paid vacation days to celebrate personal life achievements e.g. childs first school day marriage etc.
• Access to Salu Digital Healthcare Platform a chance to focus on your wellbeing via a monthly sports compensation with Stebby and support your mental health through Siffi.
• Paid sickleave from the 2nd day.
• A Generous learning & development package.
  
• Opportunity to invest in the Groups own venture fund Yolo Investments.
• A comfortable working environment in the heart of the city with plenty of fruits snacks and drinks.
• Plenty of networking opportunities and events with colleagues.

The Restaurant Floor Manager is a key leadership position within our establishment offering theopportunity to contribute to the success and reputation of our highend Chinese cuisine restaurantthrough exceptional service teamwork and dedication to excellence. If you possess the skillsexperience and passion for hospitality we invite you to join our dynamic team.

The hourly salary rate is 14 euros gross.