Reservations Manager

Responsibilities:
• Ensure On the day inventory is perfectly correct (block not picked-up, out of Order rooms, Early departures, stay extension) and review overbooking levels of the day with Revenue Management
• Ensure all day arrivals are fully confirmed and guaranteed as well as perfectly accurate (Price, Rate code, Segment, Source, Profiles, Billing instructions, Guests request and comments )
• Check the reservations made the previous day.
• Check of arrival tomorrow and recheck of VIP Arrivals Today
• Check Deposit not received for arrival next week
• Control no show and late cancellation charges.
• Maintain all reservation standards.
• Keep department informed of all changes in systems or procedures.
• Ensure that the team is aware of the internal credit policy.
• Monitor reservation pick-up for the coming months review data on an ongoing basis.