Reporting Analyst

David Kennedy Recruitment is working with a leading BPO/outsourcing companywho is seeking to onboard an Englishspeaking Reporting Analystin Barcelona. The employeewill translate data into actionable insights to empower our managers to make informed decisions and effectively manage performance.

Position: Reporting Analyst

Location: Anywhere inSpain

Employment type: Fulltime

Remuneration: Base salary bonus.

DUTIES AND RESPONSIBILITIES:

• Collaborate with crossfunctional teams to brainstorm design and implement comprehensive reports and dashboards for trending analysis of available data
• Provide insightful feedback to Operations based on trending analysis results highlighting issues making constructive observations and offering recommendations to enhance business performance
• Assess available data and collaborate with clients to obtain additional necessary data for analysis
• Partner with client departments to identify and specify ongoing enhancements to performance systems
• Conduct recurring reporting focusing on trends whenever identified as a business need and present final analysis or products to management stakeholders and peer departments
• Collaborate with colleagues across various parts of the business to define design and develop analytic solutions addressing specific business needs combining data from multiple sources to address highlevel business questions
• Provide support in troubleshooting issues related to reports and dashboards serving as the data subject matter expert
• Generate innovative ideas to improve reporting processes emphasizing their value to business strategy and operations

REQUIREMENTS:

• Proficient in Microsoft Power Platform (Power BI Power Automate Power Apps Data Verse and Excel)
• Background in Data Mining Warehousing Processing & Reporting
• Previous experience in a Contact Centre environment is preferable but not essential
• Exceptional data interpretation critical thinking problemsolving and good communication skills
• Good interpersonal skills and be able to present and communicate across all organisational levels including Clevel executives and stakeholders
• Proven facilitation negotiation/mediation skills
• You are a selfstarter who can work independently to complete tasks on time but you also work well with your team
• You are flexible and creative and can adapt to a constantly changing environment
• You are qualitydriven with a pragmatic approach and a keen eye for detail

OFFER:

• Full time: 39h/week
• Working days/Hours: Monday to Friday 9:00 AM 18:00 PM
• Holidays: 24 days per year
• Hybrid model: Minimum of 3 days per month in the office
• Free confidential and impartial guidance and support
• Awide range of exclusive perks and rewards as a valued member of our organisation
• Training: 2 week induction period