Remote Online Chat Specialist

When it comes to protecting your home or business, Take Care Termite & Pest Control can offer more than just a solution. Our team of highly skilled and efficiently trained experts are respectful, courteous, and most of all reliable. Locally owned and operated since 1993, we have been able to build a successful reputation as a top pest control service provider throughout the Central Valley, Tri-Valley, and surrounding areas. We understand the importance of protecting your home and business from damage or infestations which is why we do the job right the first time so you can rest assured knowing your problem has been handled correctly.

Job Description

Our growing business is looking for skilled problem solvers to join our team as an Online chat specialist (Entry Level). We need an enthusiastic individual who can chat online with visitors and answer any questions they might have while visiting a website. The successful candidate will offer quick and accurate assistance to customers.
The Online chat specialist reports to the Online Chat Manager and will be responsible for providing a variety of customer support related duties for the company and our clients. This person will interact daily with visitors on our client's websites via (Online chat software) and will be expected to provide exceptional customer support in real-time. They should be capable of hand multiple incoming requests for information. This person will be expected to continually demonstrate an ability to stay calm under pressure while providing enthusiastic customer service.
This position is also a remote position in which you will be working from home.

Responsibilities

• Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns
• Evaluate customer interactions and elevate issues to Online Chat Manager when appropriate
• Crete relationships with new customers to better understand and achieve their needs
• Respond to the customer questions, inquiries, requests and problems accurately, concisely and appropriately
• Promotes interest in client products and services
• Consistently achieves established standards of the position
• Continually portray and project a positive and professional image.
• Provide administrative support to the customer service team
• May assist with overflow work and other duties as needed
• Promotes interest in client products and services
• Consistently achieves established standards of the position
• Continually portray and project a positive and professional image
• Provide administrative support to the customer service team
• May assist with overflow work and other duties as needed
• This position is also a remote position in which you will be working from home.

Qualifications

• This position is also a remote position in which you will be working from home.
  Additional Information
• Basic technical skills (able to navigate through smartphone and computer applications) With an upbeat, positive, kind empathetic personality.
• Proficient written and verbal communication skills in English;
• Ability to compose professional emails is a plus.
• Articulate and well accustomed to a client-facing role
• Upbeat positive attitude and professional demeanor
• Strong communication and interpersonal skills- including written and verbal
• PC keyboarding and internet experience needed
• Strong work ethic. with the ability to work well both independently and within the context of a larger team-oriented environment

Additional Information

Company equity program
Medical, dental, life and vision insurance
Unlimited paid time off
Paid family leave
Short-term disability
401k plan
Reimbursement for education and professional development
Employee assistance program

Remote Work :

No