Remote Email Chat Representative and Call Centre Support

We are looking for a Remote Email Chat Representative and Call Centre Support to join our team. Candidate will act as a liaison provide services information answer questions and resolve any emerging problems that our clients accounts might face with accuracy and efficiency. Candidate should be genuinely excited to help clients. You must be patient empathetic and passionately communicative. The target is to ensure excellent service standards respond efficiently to clients inquiries and maintain high customer satisfaction.

Tasks

Responsibilities

Identify and assess clients needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions process customer accounts and file documents

Follow communication procedures guidelines and policies

Take the extra mile to engage clients

Requirements

Qualifications

Proven customer support experience or experience as a Client Service Representative

Track record of overachieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multitask prioritize and manage time effectively

High school diploma

Benefits

Additional Information

Family ReEntry provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion gender sexual orientation national origin age disability genetic information marital status amnesty or status as a covered veteran in accordance with applicable federal state and local laws