Remote Customer service representative

Overview:

Key Responsibilities:

• Manage incoming customer inquiries via phone email and chat
• Identify and assess customers needs to achieve satisfaction
• Resolve customer complaints troubleshoot problems and provide appropriate solutions
• Build sustainable customer relationships and trust through open and interactive communication
• Keep accurate records of customer interactions and transactions
• Follow communication procedures guidelines and policies
• Take the extra mile to engage customers
• Provide product and service information to customers
• Stay up to date on product knowledge
• Process orders forms applications and requests
• Manage and resolve customer complaints
• Provide feedback on the efficiency of customer service processes
• Support other team members as needed
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer inquiries and issues and provide appropriate solutions

Required Qualifications:

• High school diploma or equivalent
• Prior experience in a customer service role
• Excellent communication skills both verbal and written
• Strong problemsolving abilities
• Empathy and the ability to understand customers needs
• Ability to multitask and work in a fastpaced environment
• Adaptability and resilience
• Proficiency in using CRM software and other relevant tools
• Ability to remain professional and courteous with customers at all times
• Strong time management and organizational skills
• Ability to work independently and as part of a team
• Attention to detail and accuracy
• Willingness to continuously learn and improve
• Flexibility in working hours as needed
• Experience in remote customer service is a plus

adaptability,problem-solving,multitasking,communication,empathy,crm software,customer service,resilience,organizational skills,chat,time management,communication skills