Relationship Manager

Company Overview:

We are an emerging business consulting company providing services to industryleading clientele in North America Europe and the Middle East.

• Build and improve relationships with customers key suppliers and partners.
  
• Understand customer needs and develop plans to address them. Conduct customer satisfaction surveys and recommend ways of improving client satisfaction.
  
• Identify key staff in client companies to cultivate profitable relationships.
  
• Resolve customer complaints quickly and effectively.
  
• Aim to preserve customers and renew contracts.
  
• Act as Team Lead of a multifunctional team.
  
• Ability to study and analyze data and suggest strategic action items for business advantage.
  
• Develop team schedules and assist in the successful onboarding and training of team members.
  
• Create and communicate a clear list of expectations and goals for team members to follow.
  
• Offer emotional support to team members and make people feel valued.
  
• Maintain frequent communication to offer encouragement amend tasks and provide updates on goal progress.
  
• Establish and track personnel performance metrics. Provide frequent feedback on employee performance address weaknesses or inefficiencies and offer support to improve skill gaps.
  
• Create a workspace that encourages creativity and innovation to get the most out of the team.
  
• All other duties as assigned by the management.
  

Requirements

• 5 years of experience in team & people management.
  
• Must have experience working on and managing projects for International clients.
  
• Strong communication skills to be able to communicate effectively with staff other teams senior management and customers.
  
• Strong interpersonal skills including mentoring coaching collaborating and team building
  

Benefits

• Market Competitive Salary
  
• Medical OPD
  
• Health Insurance
  
• 22 Annual Paid Leaves
  
• Hybrid Opportunity
  
• Provident Fund
  
• EOBI