Quality Specialist Customer Service and call center
Posted on :
15-04-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2719683
- Perform, follow up and maintain target based on transaction quality monitoring and ensure accuracy and effectiveness
- Review, highlight and report process levels gaps and areas of opportunities
- Validate, track and ensure accurate and detailed feedback is uploaded for every monitored transaction
- Observe, perform and realize processes improvement initiatives and deliver results
- Monitor, validate and raise violations for issues impacting customer and business with the followed violations process
- Ensure and oversee applying a low variation in calibration.
- Create, share and provide timely floor dipstick reports on new briefing and updates
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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