Quality Assurance Coordinator (Customer Service)

Job Description

• To ensure the delivery process completion within the promised time to our customers, through an extensive coordination with our partners
• Handle inbound and outbound calls with our customers to insure the highest quality assurance standards of our service are being met
• To support our partners technically when required ensuring that all our technical solution in the shops work properly (tablets, speakers)
• To provide the operations and business development teams with concise reports with regards to quality of orders highlighting areas of improvement
• To convey InstaShop processes with the partnered shops and ensure they are always updated and implementing those processes
• Toprovidesupport fortheteamondailysubtasks&projectsastoidentify your next area ofgrowth.

Job Requirements

• Structured thinking & organizational skills
• Be responsible & efficient
• Self-motivated with demonstrated flexibility & adaptability in intense situations
• Strong oral, written & verbal communication skills in English
• Commercial awareness
• Early graduate with a Business background
• Basic knowledge of relevant IT systems