Project Director

Our culture values dedicated team players who seek to communicate actions that implement We are looking for someone who believes in small businesses and the impact they have on society, and who enjoys the responsibility of making daily Our ideal candidate is willing to acquire deep product knowledge to problem solve, and support the sales and marketing team in creating, building, and supporting relationships with our customers and gain fulfillment in helping others!

JOB RESPONSIBILITIES

• Devise and implement both strategic and tactical plans for reaching and exceeding the Company s Customer Retention
  
• Analyze, refine, and optimize all department related KPIs and
  
• Work with the Executive Team to plan and execute company goals and growth
  
• Work with Level IV Team, Customer Success Team and Manager of Support to plan and execute departmental goals and growth
  
• Provide input and manage to the approved departmental
  
• Set roadmap, strategy, and vision for the department to create excellent customer
  
• Manage a team of highly dedicated individuals to drive customer satisfaction and retention based on data-driven outcomes as detailed in the CS
  
• Continuously analyze, recommend, and implement (as appropriate) state of the art technology solutions to enable optimal success of the
  
• Navigate complex customer cases to mutually beneficial outcomes as the final point of contact for all customer-facing
  
• Consistently drive improvement throughout the entire customer
  
• Lead weekly department Level 10
  
• Conduct Leadership, Management & Accountability (LMA) assessments for all
  
• Conduct recruiting and hiring for the Customer Success, Level IV, and Support
  

Requirements

• 8+ years related work experience, directly related experience in customer service, contact centers, leadership, or any combination experience of supervisory/management experience of technical support call center related required (telcom would be nice and not required).
  
• 5+ years direct supervisory/management
  
• Ability to work cross-functionally and collaborate with the leadership team on developing and executing overall department
  
• Excellent understanding of operations, change management and transformation with a proven record of demonstrating
  
• Exceptional interpersonal skills, highly self-aware and emotionally
  
• Strong time management skills, with the ability to manage multiple priorities under shifting deadlines in a fast-paced
  
  

Benefits

THE COMPANY Clarity Voice

Clarity Voice is a pioneer of cloud-based VoIP phone systems, and our dedicated team is the reason behind our

We offer profit-sharing bonuses, a 401K matching program, medical, dental, and vision plans, and many other We value a work-life balance and support flexible work schedules, telecommuting, and offer a generous paid time off Our professional development program helps our employees advance their skills and grow their We provide coaching, mentoring, and training events to help them realize their greatest

We re not all work and no play though we celebrate birthdays, life events, and professional accomplishments, and are always open to new ideas to engage with each We have quarterly state of the company meetings to keep everyone abreast of new upcoming initiatives, customers, and ideas as well as congratulate team members for their contributions and inform them of organizational We also conduct engagement multiplier surveys to ensure our team members have a voice, YOU suggest, and WE We encourage a collaborative team

To encourage career growth, we have instituted a Badge program and have a knowledge-based company wiki to help us stay on the leading edge of We utilize Slack to communicate in a remote environment, so our team never feels alone, and we love supporting a positive, collaborative working

At Clarity Voice, we are passionate about serving our customers and doing the right We re a values-based company where culture is every We value each individual for their unique character traits and believe our culture is defined by the people who are part of The Clarity team is bound by a Code of Values and supports the companys vision of becoming the most respected, most referred cloud phone company in North

WHY Clarity Voice? Clarity Voice stands out because of our culture and core values:

• Dedicated - Do whatever is needed to get it done, finding satisfaction in your accomplishments
  
• Continuous Improvement - Be willing to evaluate and seek to be better
  
• Serve Before Gain - Assist without expecting a return on your personal investment
  
• Do the Right Thing - Apply the Golden Rule, even when no one is around to see it
  
• Humbly Confident - Be self-assured but know when to ask for help
  
• Seek to Understand - Appreciate another s perspective before sharing your own
  

DIVERSITY AND INCLUSION

As an organization and group of talented team members, we embrace our differences as We have a zero-tolerance policy for any type of bullying, harassment, or discrimination of any kind to any We promote an inclusive culture of trust, respect, transparency, and collaboration enriched by our differences in gender, age, ethnicity, personal preferences, disabilities, and

We re a collaborative team of smart, bright people who are humbly confident, passionate about solving problems, and like to share our If you re interested in progressing your career at a company that rewards quality work over quantity and genuinely cares about you and your future, apply now, we would love to learn more about you!

Benefits: Medical, dental and vision plans; 401k matching program; paid time off, profit sharing, short and long-term disability, and life insurance to name a