Program Manager

Role: Program Manager

Location: Columbus OH

Complete Description:

Agency is looking for a Certified Scrum Master (CSM) with experience in Project Management. Experience with Azure DevOps for work management is required.

Candidates should have experience coaching new development teams and product owners to use scrum. Experience using SAFe is highly desirable.

Must be comfortable holding the Scrum Master role for up to 2 teams and/or managing IT projects using waterfall and hybrid approaches. A strong understanding of program management concepts is preferred and great communication skills are paramount.

Good understanding of technologies like Salesforce MuleSoft RPA or Snowflake are a bonus. Candidates are empowered to make a difference in the lives of individuals with

Developmental Disabilities in Ohio.

• Manages coordinates and establishes priorities for complete lifecycle of projects including the planning design programming testing and implementation of business solutions designed to meet requirements of various departments in the company such as distribution finance and manufacturing.
• Designs project plans which identify needs and define major tasks and milestones based on scope resources budget and personnel.
• Accountable for activities with excess delivery cycles of 8 to 12 months.
• Accountable for the approval and signoff of the program plan with customer representatives such as portfolio managers and all affected program stakeholders.
• Accountable for management of scope for the program and gaining agreement and approval of scope changes with customer representatives and affected stakeholders.
• Build and maintain relationships with key stakeholders and customer representatives.
• Direct work planning and scheduling design work.
• Manage and track the program progress against the program plan.
• Serve as the primary point of contact for all programrelated issues and resolution of issues.
• Coordinate and present proposals to agencies as necessary.
• Identify and manage program risk and develop risk mitigation strategies track to closure.
• Ensure team leads adjust and revise estimates when necessary.
• Anticipate issues and proactively address them. Resolve conflicts with sensitivity and tact.
• Coordinate the establishment of program standards and program specific procedures with team leads.
• Responsible for project compliance with standards and procedures.
• Responsible for the capture and reporting of required program management metrics.
• Responsible to tailor and baseline all program templates.
• Develop and facilitate achievement of program service commitments and performance metrics.
• Ensure that tasks provide value and support the strategic direction of the program and meet service commitments; conduct reviews with agencies.
• Accountable for the final program management evaluation review with stakeholders for approval upon program completion.
• Communicate effectively with customers and software / hardware suppliers supporting the State as appropriate.
• Identify and track issues.
• Balance workload with program members capacity.
• Communicate to team members how their work assignments relate to and help
• achieve program objectives.
• Plan program specific training and orientation needs.
• Responsible for the development of estimates for the enhancement or development effort in planning analysis design construction testing and implementation.
• Accountable for delivery of all work tasks identified in the program plan.
• Adjust and revise estimates when necessary.
• Ensure all changes to scope follow processes and are documented.
• Ensure new estimates are approved by the client and agreed upon.
• Manage and track the program progress against the program plan.
• Monitor project milestones and phases to ensure the project is on schedule. Take corrective actions if a project begins to slip its schedule.
• Prepares status reports on a periodic basis for program team team leads group leads and program manager and appropriate stakeholders.
• Plan organize prioritize and manage multiple work efforts across application teams.
• Develop the detailed program plan for the enhancement or development effort
• Responsible to tailor and baseline all program templates.
• Accountable to schedule or monitor status reviews peer reviews program management inspections and software quality assurance work product and process
• reviews with the appropriate designated resources.
• Notify team leads of project timelines milestones phases work requests target dates and approved executable work package.
• Communicate and work with users and client as necessary.
• Coordinate and present proposals to agencies as necessary.
• Analyze and distribute reports on program metrics associated with work items related to improvement measures.
• Ensure processes and activities are followed.

Thanks

Santosh Y