Program Manager

Responsibilities:

• Responsible for the overall site sales forecast while running all operations at the site.
• Lead a team of sales managers to exceed client targets, achieve business goals, maintain compliant operations and deliver optimal customer experience.
• Oversee the performance of key sales functions, provide guidance and assistance in the execution of functional responsibilities, help set objectives and achieve established goals.
• Review, understand and take action regarding sales and productivity results on a weekly and monthly basis
• Develop best practice documentation procedures and internal communication processes across sales teams and people within site and partner with other regional site leaders to evolve playbooks for incubating, launching, and scaling business processes.
• Take full ownership and ensure operational excellence in order to improve all processes, identify process gaps or inefficiencies, and recommend solutions, and contribute to the implementation of those solutions.
• Identify and communicate local market needs and drive issues to resolution, minimizing impact of potential issues as they arise.
• Manage overall team sizing and growth in line with Webhelp commitments, while building a world-class talent pool.Work closely with recruitment team to identify, interview & on-board potential candidates. Develop and maintain process flow. Responsible to set & track sales targets & KPI's.
• Own and drive all project related activities to achieve quarterly/yearly sales revenue.
• Coach, train & evaluate team leaders to monitor their teams daily & weekly performance. Regular interaction with client stakeholders, marketing, and OCP to maintain rhythm of business. Weekly, Monthly, and Quarterly Business Review with client stakeholders to report performance, insights, outlook, and help wanted for current and future quarters. Prepare sales analysis, reports and suggest improvements for internal & external management.
• Maintain CRM hygiene & use it as a Single source of truth for forecasting, reporting & analysis purposes. Plan & execute incentive plans & team activities within the allocated budget.