Position Application....
Position Applications Support Engineer
Posted on :
09-04-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2703493
Position: Applications Support Engineer
Location: Chicago IL
Duration: 12 Months
Here is what we are looking for in an ideal candidate.
Role and Responsibility
Operational Integration Build and Manage Support
Create and maintain documentation including solution requirements specifications application configuration and operational runbooks
Support in systems integration webservices backend infrastructure cloud security and build / release engineering
Support build manage automate and administer applications tools and services
Gather and analyze business requirements from stakeholders
Conduct gap analysis to identify areas of inefficiency and develop recommendations to bridge these gaps
Monitor project progress and provide regular status updates to stakeholders
Participate in testing and quality assurance activities to ensure that solutions meet business requirements
o Customer support and ticket tracking/resolution
Create and maintain documentation including solution requirements specifications application configuration and operational runbooks
Support in systems integration webservices backend infrastructure cloud security and build / release engineering
Support build manage automate and administer applications tools and services
Gather and analyze business requirements from stakeholders
Conduct gap analysis to identify areas of inefficiency and develop recommendations to bridge these gaps
Monitor project progress and provide regular status updates to stakeholders
Participate in testing and quality assurance activities to ensure that solutions meet business requirements
o Customer support and ticket tracking/resolution
o Participate customer facing support
o Create update and complete support tickets and Jiras
Applications supported (23): 6 of which are considered Critical Firm applications. The highlighted applications are the primary focus for this role.
Accuroute critical
Copitrak critical
NQ Zebraworks critical
EMS critical
Novisurvey critical
Research Monitor critical
Building Management Systems (BMS)
Lutron (lighting)
Centerstone
Courtroom Insight
Deem/ETTA
Drafting Assistant
FactSet
Key System
Libapps
My Quickcharge
Pitney Bowes Sendsuite Enterprise
QTrak
Seamless/Grubhub
Social Tables
Vable
Visual Lease
Westlaw
Bloomberg terminal
Skill level
midrange
familiarity and experience with
o PowerShell
o SQL scripts (creation and modification)
o SQL Reporting
o Identity Management software and process
o Active Directory
o Server Management and Troubleshooting
Customer Service
Oral and written communications skills
Technical writing (preferred) Best Regards
Tarun Shrivastava
Talent acquisition specialist
Tarun Shrivastava
Talent acquisition specialist
Employment Type
Full Time
Key Skills
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