Pega Support Executive

Pega Support Executive

TorontoON

Skills and responsibilities:

Undergraduate Degree or Technical Certificate.
57 years Database Administration experience
Prior experience working on PEGA based applications.
Ability to Monitor PEGA PDC
Knowledge on PEGA Alert codes
Ability to raise CC and support tickets through PEGA MSP portal and work with PEGA vendor in case of any sev1 incidents.
Capabilities to triage through application: efficient Usage of PEGA tools such as tracer Clipboard PAL PLA DB Analyzer
Knowledge of PEGA Cache: rule rule assembly etc.
Understanding of relational database design concepts and best practices
Scripting and automation experience with PowerShell Python JavaScript or other scripting languages.
Experience with Windows Server and Windows Clustering
Ability to work independently in a senior/lead role on a diverse range of tasks and may be relied upon to coach/ educate others.
Strong subject matter expertise as you prepare to provide clients team and/or project team with technical guidance and assist with highly complex troubleshooting/problem resolution.
Strength in identifying root causes and implementing targeted and controlled remediation plans.
Readiness to review participate in and implement procedures.
Strength in consulting with other functional areas to provide technical expertise on area of specialization by acting as a reference on technology trends and processes related to your own area.