Patient Centricity Manager

Responsibilities:

• Creating and updating personalized care plans for patients.
• Collaborating with patients' families, friends, and social supports in developing treatment plans.
• Identifying and recruiting high-quality healthcare providers.
• Interacting with healthcare providers to facilitate patients' treatments.
• Ensuring patients’ treatment requirements are met.
• Suggesting alternative treatment plans when patients' services requests do not meet medical necessity criteria.
• Instructing and educating patients on procedures, healthcare provider instructions, and referrals.
• Linking patients to social services programs and entitlements such as transportation assistance and translation services.
• Conducting regular follow-ups with patients to evaluate progress, promote continuity of care, and ensure improved health outcomes.
• Maintaining records of case management activities.