Operations Specialists

NOK Human Capital is hiring Operations Specialists for one of the well known Smart Cities located in El Rehab & Madinaty.

Job Purpose:

The operator will oversee all daily operations for the citys operation centers monitor systems and touch points trigger tickets followup on cases till closure support internal and external departments to maintain an efficient high availability operation for the smart city.

Job Responsibilities:

1.Follow the daytoday operational tasks related to running solutions to ensure continuity of work by monitoring all city touch points & access nodes (active and passive) open tickets to internal and extremal teams and act on outages according to the operations manual and agreed processes.

2.Gathering information analyzing and documenting all city daily incidents generate the daily weekly monthly reports.

3.Resolve and/or assign different support tickets or incidents tickets according to the defined process and operations manual.

4.Work with cooperate & support with different teams internally and with external different stakeholders depending on smart cities systems.

5.Understand the components of running systems Suggest areas for improvement in internal processes along with possible solutions.

6.Support direct supervisor with daily briefing by preparing incident reports with evidence during shift hours.

7.Strong adherent to dynamic changes and direct supervision unregular requests (events external top management visits urgent projects).

Job Requirements:

1.Bachelor Degree / Computer Science or Engineering degree is preferred

2. 1 years of experience with networking and infrastructure background is a must.

3.Good command of English

If you match the above criteria send your CV to mentioning Operation Specialist in the subject line

Remote Work :

No