Operations Manager
Posted on :
26-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2663112
- Operational Strategy:
- Develop and implement operational strategies to ensure the efficient and effective functioning of the ride-hailing service.
- Analyze market trends, competitive landscape, and customer feedback to identify areas for improvement and growth.
- Driver Management:
- Recruit, train, and manage a team of drivers to ensure a reliable and professional ride experience for passengers.
- Establish driver performance metrics, incentives, and recognition programs to drive high-quality service.
- Passenger Experience:
- Monitor passenger feedback and ratings to identify opportunities for enhancing customer satisfaction.
- Implement measures to improve the overall passenger experience, including timely response to complaints and inquiries.
- Fleet Management:
- Oversee the management of the vehicle fleet, including maintenance, inspections, and fueling.
- Optimize fleet utilization and routing to minimize idle time and improve efficiency.
- Quality Control:
- Implement and enforce quality control standards to ensure consistent service delivery.
- Conduct regular audits and inspections of drivers and vehicles to maintain high standards of safety and professionalism.
- Performance Monitoring:
- Analyze operational data, key performance indicators (KPIs), and metrics to identify areas of improvement and optimize operational efficiency.
- Prepare regular reports and presentations for senior management, highlighting performance and recommending action plans.
Employment Type
Full Time
Department / Functional Area
Key Skills
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